Customer Service Manager

2 weeks ago


Glasgow, Glasgow City, United Kingdom Lorien Full time

Customer Service Manager

Glasgow - 2 days onsite

Inside IR35

The ideal candidate will act as the first point of contact for the company's Commercial and Corporate customers across a range of channels including voice, email, and secure messaging.

As a Customer Service Manager, you will support the attraction and retention of high-value customers by fulfilling servicing requests. You will also support the company's internal colleagues and relationship teams with technical servicing across transactional banking products and digital services.

  • Supporting the bulk of support calls for new devices.
  • Providing technical support.
  • Offering phone, email, and chatbot support.
  • Understanding of Commercial & Corporate clients including structure, ownership, and different entities (Limited Co, LLP, Charities, Sole Trader, etc.).
  • Knowledge of our Corporate Client's digital needs and understanding the importance of a digital-first culture within the team.
  • Ability to achieve KPIs aligned to delivering a customer experience second to none.
  • Adhering to Risk and Control procedures, policies, and processes, including TCF compliance regulatory guidelines.

Skills:

  • Customer Service skills essential.
  • Service Desk/Help Desk Analyst experience.
  • Solid customer service experience.


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