Customer Service Delivery Manager

4 weeks ago


Glasgow, Glasgow City, United Kingdom HipHopTune Media Full time
Customer Service Manager Opportunity at Scot Removals Glasgow Limited

A challenging role with exciting benefits is currently available at Scot Removals Glasgow Limited. The company is seeking a candidate with strong communication skills and experience in a previous customer service managerial role to fill the role of Customer Service Manager.

Scot Removals offers a comprehensive home removal service, including packing assistance, furniture dismantling, and reassembly, ensuring a smooth and efficient transition for their customers. Their commitment to comprehensive services, experienced staff, and customer care has solidified their position as a trusted partner for relocations across Scotland.

Key Responsibilities:

  1. Analyse customer service data to improve processes and enhance customer satisfaction.
  2. Manage and supervise the customer service team to ensure high performance.
  3. Communicate with customers to address inquiries, complaints, and feedback effectively.
  4. Fluent in English.

Requirements:

  1. Proven experience in a customer service management role.
  2. Ability to analyse data and implement strategies for continuous improvement.

About Scot Removals Glasgow:

Scot Removals Glasgow is a reputable company seeking a Customer Service Manager to oversee our customer service team and ensure excellent service delivery. The ideal candidate will be responsible for managing day-to-day operations, resolving customer issues, and fostering a positive customer experience.



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