Customer Service Delivery Manager

1 month ago


Glasgow, Glasgow City, United Kingdom HipHopTune Media Full time
Customer Service Manager at HipHopTune Media

A dynamic role with exciting opportunities is currently available at HipHopTune Media. The company is seeking a candidate with strong communication skills and experience in a previous customer service managerial role to fill the role of Customer Service Manager.

HipHopTune Media goes beyond basic services, offering a comprehensive customer experience. This includes proactive issue resolution, personalized support, and a commitment to customer satisfaction. Their dedication to exceptional services, experienced staff, and customer care has solidified their position as a trusted partner for customer service solutions.

Position: Customer Service Manager

Salary: £38,000 to £40,000 per year

Job Type: Full Time

Location: Glasgow, Scotland

About the Role

HipHopTune Media is seeking a Customer Service Manager to oversee our customer service team and ensure exceptional service delivery. The ideal candidate will be responsible for managing day-to-day operations, resolving customer issues, and fostering a positive customer experience.

Main Responsibilities
  1. Analyse customer service data to improve processes and enhance customer satisfaction.
  2. Manage and supervise the customer service team to ensure high performance.
  3. Communicate with customers to address inquiries, complaints, and feedback effectively.
  4. Fluent in English.
Requirements
  1. Proven experience in a customer service management role.
  2. Ability to analyse data and implement strategies for continuous improvement.


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