Customer Service Delivery Manager
1 month ago
A dynamic role with exciting opportunities is currently available at HipHopTune Media. The company is seeking a candidate with strong communication skills and experience in a previous customer service managerial role to fill the role of Customer Service Manager.
HipHopTune Media goes beyond basic services, offering a comprehensive customer experience. This includes proactive issue resolution, personalized support, and a commitment to customer satisfaction. Their dedication to exceptional services, experienced staff, and customer care has solidified their position as a trusted partner for customer service solutions.
Position: Customer Service Manager
Salary: £38,000 to £40,000 per year
Job Type: Full Time
Location: Glasgow, Scotland
About the RoleHipHopTune Media is seeking a Customer Service Manager to oversee our customer service team and ensure exceptional service delivery. The ideal candidate will be responsible for managing day-to-day operations, resolving customer issues, and fostering a positive customer experience.
Main Responsibilities- Analyse customer service data to improve processes and enhance customer satisfaction.
- Manage and supervise the customer service team to ensure high performance.
- Communicate with customers to address inquiries, complaints, and feedback effectively.
- Fluent in English.
- Proven experience in a customer service management role.
- Ability to analyse data and implement strategies for continuous improvement.
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