Customer Service Manager
4 weeks ago
Customer Service & Experience
The Shawbrook Bank model combines human expertise with advanced digital capabilities, delivering excellent customer experiences efficiently and at scale. Our innovative culture drives high employee engagement scores, making us an attractive destination for top talent.
Key Responsibilities:
- Answering customer inquiries via telephone and email
- Dealing with In Life Management queries from customers, brokers, dealers, and staff
- Liaising with departments to enhance customer services and promote good business practice
- Adhering to legal, regulatory, and compliance policies and procedures
- Reporting issues of regulatory concern to the Customer Support Manager/Compliance Manager
Requirements:
- Commercial asset finance experience
- Computer literacy (good knowledge of MS Office suite)
- Customer service orientation
- Excellent planning and organisational skills
Benefits:
- Market-leading family-friendly policies
- Free access to Headspace and Peppy digital health apps
- EAP (Employee Assistance Programme)
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
Recognition Scheme:
- Participation in our annual discretionary bonus scheme
- Proudly Shawbrook recognition scheme
-
Customer Service Representative
4 weeks ago
Glasgow, Glasgow City, United Kingdom Select Service Partner UK Ltd Full time £12Job Summary:We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Millies Cookies - Buchanan Galleries, Glasgow. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Provide excellent customer service...
-
Customer Service Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom NTT DATA Full timeCustomer Service ManagerJob OverviewThe Customer Service Manager is responsible for delivering exceptional customer experiences across a portfolio of small customers. Key responsibilities include building and nurturing customer relationships, tracking contractual obligations, and coordinating internal support teams to ensure seamless service delivery.Main...
-
Customer Service Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Lorien Full timeCustomer Service ManagerGlasgow - 2 days onsiteInside IR35The ideal candidate will act as the first point of contact for the company's Commercial and Corporate customers across a range of channels including voice, email, and secure messaging.As a Customer Service Manager, you will support the attraction and retention of high-value customers by fulfilling...
-
Customer Service Manager
3 weeks ago
Glasgow, Glasgow City, United Kingdom NTT DATA Full timeCustomer Service Manager Role OverviewThe Customer Service Manager position within NTT DATA's Managed Services team is responsible for delivering exceptional service to a large portfolio of customers. Key responsibilities include:Building and nurturing relationships with customers to drive growth and satisfactionTracking and fulfilling contractual...
-
Customer Service Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom NTT DATA Full timeCustomer Service Manager Role OverviewThe Customer Service Manager will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded. This role will involve:Managing a portfolio of customers and building strong relationships with them.Coordinating with internal teams to deliver services and meet customer...
-
Retail Customer Service Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Entain Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Retail Customer Service Manager to join our team at Entain. As a key member of our shop team, you will be responsible for delivering exceptional customer service and driving sales growth in our betting shops.Key ResponsibilitiesDeliver outstanding customer service and build strong...
-
Customer Service Manager
1 week ago
Glasgow, Glasgow City, United Kingdom Oak Tree pubs Full timeAbout Oak Tree PubsWe're a vibrant and dynamic company with a passion for delivering exceptional guest experiences. Our pubs are at the heart of local communities, serving up hearty food, refreshing drinks, and a warm welcome to everyone who walks through our doors.Salary & BenefitsThe salary for this role is approximately £40,000 - £60,000 per annum,...
-
Senior Customer Service Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Matthew Algie & Co Full timeSenior Customer Service Executive - GlasgowRole OverviewAbout Matthew Algie & Co:We're a leading organisation in the coffee industry, committed to sustainability, community involvement, and investing in our people. Our values of ethics, passion, integrity, and collaboration drive everything we do, from product innovation to projects with our coffee...
-
AMS - Customer Service Manager Lead
3 weeks ago
Glasgow, Glasgow City, United Kingdom NTT DATA Full timeCustomer Service Manager Job Description:Customer Services Manager RoleOverview of the Position:The Customer Services Manager within Managed Services will be responsible for delivering exceptional service to a large portfolio of small customers. Key responsibilities include:Providing proactive service to customers and nurturing relationships with growth in...
-
Customer Service Representative
4 weeks ago
Glasgow, Glasgow City, United Kingdom City Facilities Management Holdings Ltd Full timeJob Title: Customer Service RepresentativeThis role is an exciting opportunity to join City Facilities Management Holdings Ltd as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients.Key Responsibilities:Provide timely and effective responses to customer inquiries...
-
Customer Service Representative
3 weeks ago
Glasgow, Glasgow City, United Kingdom City Facilities Management Holdings Ltd Full timeJob Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our team at City Facilities Management Holdings Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a...
-
Customer Service Advisor
4 weeks ago
Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a Customer Service Advisor to deliver exceptional customer service and support the store's day-to-day operations in Glasgow, United Kingdom.Key Responsibilities:Provide outstanding customer service to ensure customer satisfaction and loyalty.Assist customers with product selection and provide product knowledge and advice to enhance the...
-
Customer Service Representative
3 weeks ago
Glasgow, Glasgow City, United Kingdom McQueens Dairies Full timeAbout the RoleWe are seeking a highly skilled and motivated Outbound Customer Service Advisor to join our team at McQueen's Dairies. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and building strong relationships with our existing customers.Key Responsibilities• Responsible for outbound...
-
Customer Service Representative
4 weeks ago
Glasgow, Glasgow City, United Kingdom Certas Energy UK Ltd Full timeWe are seeking a Customer Service Representative to join our team at Certas Energy UK Ltd. The successful candidate will be responsible for serving our customers and exceeding their expectations.About the Role:The Customer Service Representative will be responsible for:Providing excellent customer service to our customersComplying with company policy in...
-
Customer Service Representative
1 month ago
Glasgow, Glasgow City, United Kingdom City Facilities Management Holdings Ltd Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our team at City Facilities Management Holdings Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide...
-
Customer Service Representative
4 weeks ago
Glasgow, Glasgow City, United Kingdom Slater Hogg & Howison Full timeCustomer Service RepresentativeWe're seeking a skilled Customer Service Representative to join our team in Glasgow. As a key contact for our tenants and landlords, you'll need to be able to manage your own time and prioritize tasks effectively. You'll be responsible for providing exceptional customer service, resolving issues, and building strong...
-
Customer Service Coordinator
3 weeks ago
Glasgow, Glasgow City, United Kingdom Co-op Digital Full timeWe're looking for a skilled Customer Service Coordinator to join our team at Co-op Digital. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences and providing support to our customers.Key Responsibilities:Provide friendly and welcoming service to customers, ensuring their needs are met and...
-
Customer Service Representative
1 month ago
Glasgow, Glasgow City, United Kingdom McQueens Dairies Full timeAbout McQueen's DairiesMcQueen's Dairies is a family-owned dairy business with a strong presence in the UK market. We pride ourselves on providing excellent customer service and great value to our customers.Job Title: Outbound Customer Service Advisor - Direct DebitsWe are seeking a confident and resilient individual to join our team as an Outbound Customer...
-
Customer Service Representative
2 weeks ago
Glasgow, Glasgow City, United Kingdom SSP Group Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Onboard Host at TransPennine Express. As a key member of our onboard sales and service team, you will be responsible for providing exceptional customer service and sales support to passengers on board our trains.Key ResponsibilitiesProvide 'at seat' trolley...
-
Customer Service Representative
4 weeks ago
Glasgow, Glasgow City, United Kingdom Office Angels Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for managing existing and new relationships with customers to ensure client satisfaction and promote repeat business.Key...