Customer Service Manager

4 weeks ago


Glasgow, Glasgow City, United Kingdom Shawbrook Bank Full time

Customer Service & Experience

The Shawbrook Bank model combines human expertise with advanced digital capabilities, delivering excellent customer experiences efficiently and at scale. Our innovative culture drives high employee engagement scores, making us an attractive destination for top talent.

Key Responsibilities:

  • Answering customer inquiries via telephone and email
  • Dealing with In Life Management queries from customers, brokers, dealers, and staff
  • Liaising with departments to enhance customer services and promote good business practice
  • Adhering to legal, regulatory, and compliance policies and procedures
  • Reporting issues of regulatory concern to the Customer Support Manager/Compliance Manager

Requirements:

  • Commercial asset finance experience
  • Computer literacy (good knowledge of MS Office suite)
  • Customer service orientation
  • Excellent planning and organisational skills

Benefits:

  • Market-leading family-friendly policies
  • Free access to Headspace and Peppy digital health apps
  • EAP (Employee Assistance Programme)
  • Cycle to work scheme
  • Discounts on gym membership
  • Contributory pension scheme & death in service
  • Minimum of 27 days holiday per year
  • Option to buy or sell holiday days through our flexi-holiday scheme

Recognition Scheme:

  • Participation in our annual discretionary bonus scheme
  • Proudly Shawbrook recognition scheme


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