Customer Service Coordinator
3 weeks ago
We're looking for a skilled Customer Service Coordinator to join our team at Co-op Digital. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences and providing support to our customers.
Key Responsibilities:- Provide friendly and welcoming service to customers, ensuring their needs are met and exceeded.
- Support the store team in managing the post office counter and handling challenging situations.
- Develop and implement coaching and training programs to enhance team capabilities.
- Ensure the store remains safe, legal, and fully operational.
- Support the Store Manager in deputising and delivering HR processes.
- Lead the introduction of new products and services, working closely with the team to implement change and encourage open feedback.
- Build relationships with the local community and support the Store Manager in delivering the Co-op community plan.
What We Offer:
- Full, paid training and dedicated support for personal development and career progression.
- 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream – a money management app giving access to a percentage of pay as earned.
- 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
- Virtual healthcare services for you and your family.
- 24/7 employee assistance service.
- Cycle-to-work scheme.
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