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Customer Service Representative
1 month ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at City Facilities Management Holdings Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries and concerns via phone, email, and other communication channels.
- Resolve customer complaints and issues in a professional and courteous manner.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed responses to customers.
- Meet or exceed performance metrics and targets for customer satisfaction, first call resolution, and other key performance indicators.
About Us:
City Facilities Management Holdings Ltd is a leading provider of facilities management services to clients across various industries. We are committed to delivering exceptional customer service and building long-term relationships with our clients.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office and other relevant software applications.
- High school diploma or equivalent required; degree in a related field preferred.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and cover letter, to [insert contact information].