Senior Customer Service Manager
4 weeks ago
Role Overview
About Matthew Algie & Co:
We're a leading organisation in the coffee industry, committed to sustainability, community involvement, and investing in our people. Our values of ethics, passion, integrity, and collaboration drive everything we do, from product innovation to projects with our coffee farmers.
Position: Senior Customer Service Executive
Location: Glasgow, Head Office
Job Type: Full-time, Permanent
Benefits: 28 days annual leave, private medical cover, life insurance, private pension, staff discounts, and more
We're seeking a Senior Customer Service Executive to join our team in Glasgow. As a key member of our Contact Centre, you'll be responsible for delivering exceptional customer service and building lasting relationships.
Key Responsibilities:
- Process incoming orders accurately and punctually, staying up-to-date with our products, services, and offers.
- Work independently as part of a team to ensure all shifts are covered, with a level of flexibility to provide cover for other team members' absence.
Requirements:
- Significant relevant experience in a Customer Service/call handling environment.
- Computer literate.
- Excellent planning and organisation skills to manage own workload to expected standards.
We're looking for a skilled and experienced Customer Service professional to join our team in Glasgow. If you have a passion for delivering exceptional customer service and building strong relationships, we'd love to hear from you.
-
Senior Customer Service Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Matthew Algie & Co Full timeSenior Customer Service ExecutiveMatthew Algie & Co is a leading coffee industry organization that prioritizes sustainability, community involvement, and employee development. We're seeking a highly skilled Senior Customer Service Executive to join our Glasgow-based team.Key Responsibilities:Process incoming orders and machine requests via phone or...
-
Customer Service Representative
4 weeks ago
Glasgow, Glasgow City, United Kingdom Select Service Partner UK Ltd Full time £12Job Summary:We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Millies Cookies - Buchanan Galleries, Glasgow. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Provide excellent customer service...
-
Customer Service Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom NTT DATA Full timeCustomer Service ManagerJob OverviewThe Customer Service Manager is responsible for delivering exceptional customer experiences across a portfolio of small customers. Key responsibilities include building and nurturing customer relationships, tracking contractual obligations, and coordinating internal support teams to ensure seamless service delivery.Main...
-
Senior VAT Consultant
1 week ago
Glasgow, Glasgow City, United Kingdom Hays Senior Finance Full timeJob Overview: As a VAT Manager with Hays Senior Finance, you will work closely with the VAT Partners and Directors as a key member of the team in Scotland. Your responsibilities will include managing a client portfolio with significant client responsibility, overseeing your team's portfolios, and delivering high-quality VAT consultancy services. You will...
-
Customer Service Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Lorien Full timeCustomer Service ManagerGlasgow - 2 days onsiteInside IR35The ideal candidate will act as the first point of contact for the company's Commercial and Corporate customers across a range of channels including voice, email, and secure messaging.As a Customer Service Manager, you will support the attraction and retention of high-value customers by fulfilling...
-
AMS - Customer Service Manager Lead
2 weeks ago
Glasgow, Glasgow City, United Kingdom NTT DATA Full timeCustomer Service Manager Job Description:Customer Services Manager RoleOverview of the Position:The Customer Services Manager within Managed Services will be responsible for delivering exceptional service to a large portfolio of small customers. Key responsibilities include:Providing proactive service to customers and nurturing relationships with growth in...
-
Customer Service Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Lorien Full timeJob Title: 1st Line Customer Support ManagerLocation: GlasgowDuration: Until end of March 2025Contract Type: Inside IR35About the Role:We are seeking a highly skilled Customer Service Manager to act as the first point of contact for our Commercial and Corporate customers. As a key member of our team, you will be responsible for providing exceptional customer...
-
Customer Service Representative
3 weeks ago
Glasgow, Glasgow City, United Kingdom Tenpin Full timeAbout the RoleWe are looking for a Customer Service Assistant to deliver an outstanding experience for our customers at Tenpin. As a key member of our team, you will be responsible for booking customers in at reception, being a point of contact for customer questions, and hosting individuals and children's parties.You will work efficiently, show initiative,...
-
Customer Service Manager
3 weeks ago
Glasgow, Glasgow City, United Kingdom Shawbrook Bank Full timeCustomer Service & ExperienceThe Shawbrook Bank model combines human expertise with advanced digital capabilities, delivering excellent customer experiences efficiently and at scale. Our innovative culture drives high employee engagement scores, making us an attractive destination for top talent.Key Responsibilities:Answering customer inquiries via telephone...
-
Senior Customer Service Technical Leader
3 weeks ago
Glasgow, Glasgow City, United Kingdom NATIONWIDE PLATFORMS LIMITED Full timeServicing Excellence with Nationwide Platforms LimitedWe require a highly skilled and experienced Senior Service Engineer to lead our team in maintaining our fleet and delivering exceptional customer experiences.Assist the Location Service Manager in ensuring smooth day-to-day operations of the workshop.Provide 100% coverage for the servicing and maintenance...
-
Customer Service Representative
4 weeks ago
Glasgow, Glasgow City, United Kingdom Tenpin Ltd Full timeCustomer Service Assistant RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Assistant. As a key member of our front-of-house team, you will be responsible for delivering an exceptional customer experience, ensuring that our customers have a fantastic time at our Tenpin centres.Your key responsibilities...
-
Customer Service Representative
1 week ago
Glasgow, Glasgow City, United Kingdom Tenpin Ltd Full timeRole Summary:We are seeking a Customer Service Assistant to deliver exceptional customer experiences. Key responsibilities include being a point of contact for customer inquiries, maintaining a clean and tidy environment, and hosting individuals and parties. The ideal candidate will be flexible, able to work well under pressure, and possess strong...
-
Customer Service Team Lead
3 weeks ago
Glasgow, Glasgow City, United Kingdom Anderson Knight Full timeWe are seeking a seasoned Customer Service Team Lead to join Anderson Knight in the financial services sector. The ideal candidate will have a strong background in team leadership and customer service, with the ability to maintain excellent service standards and ensure regulatory compliance.Key Responsibilities:Team Leadership: Lead, mentor, and manage a...
-
Customer Service Delivery Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom HipHopTune Media Full timeCustomer Service Manager Opportunity at Scot Removals Glasgow LimitedA dynamic role with exciting benefits is currently available at Scot Removals Glasgow Limited. The company is seeking a candidate with strong communication skills and experience in a previous customer service managerial role to fill the role of Customer Service Manager.Scot Removals offers...
-
Customer Service Delivery Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom HipHopTune Media Full timeCustomer Service Manager Opportunity at Scot Removals Glasgow LimitedA dynamic role with exciting benefits is currently available at Scot Removals Glasgow Limited. The company is seeking a candidate with strong communication skills and experience in a previous customer service managerial role to fill the role of Customer Service Manager.Scot Removals offers...
-
Customer Service Representative
3 weeks ago
Glasgow, Glasgow City, United Kingdom Tenpin Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our fantastic team at Tenpin. As a key member of our team, you will be responsible for delivering an outstanding experience for our customers.Key ResponsibilitiesBooking customers in at reception and being a point of contact for customer questionsBeing alert...
-
Customer Service Representative
3 weeks ago
Glasgow, Glasgow City, United Kingdom Three UK Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care professional to join our team at Three UK. As a key member of our Customer Solution Centre, you will be responsible for handling complex customer complaints and enquiries, providing timely and effective resolutions, and driving customer satisfaction.Key ResponsibilitiesResolve...
-
Customer Service Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Barclays Bank PLC Full timeJob SummaryAs a Senior Customer Service Associate at Barclays Bank PLC, you will be responsible for providing exceptional customer service while resolving complex customer needs and requests. This role requires a strong passion for working with customers, providing help and guidance, and ensuring they feel valued and respected.Key ResponsibilitiesProvide...
-
Senior Service Operations Manager
1 week ago
Glasgow, Glasgow City, United Kingdom Venatu Consulting Ltd Full timeJob Title: Senior Service Operations ManagerJob Summary:We are seeking a seasoned Service Operations Manager to lead our service team and drive business growth in the UK motor retail industry. As a key member of our management team, you will be responsible for implementing effective processes to achieve high customer satisfaction levels and monitoring costs...
-
Senior Sales Manager
3 weeks ago
Glasgow, Glasgow City, United Kingdom Telefónica Tech UK&I (Business Applications) Full timeJob Title: Senior Sales Manager - Financial ServicesJob Summary:We are seeking a highly motivated and experienced Senior Sales Manager to join our Financial Services Practice. As a key member of our team, you will be responsible for driving sales growth and developing strong relationships with our clients.Key Responsibilities:Build and maintain a robust...