Senior Customer Service Technical Leader
3 weeks ago
We require a highly skilled and experienced Senior Service Engineer to lead our team in maintaining our fleet and delivering exceptional customer experiences.
- Assist the Location Service Manager in ensuring smooth day-to-day operations of the workshop.
- Provide 100% coverage for the servicing and maintenance of our modern hire fleet, adhering to company policies.
- Perform pre-delivery inspections (PDI) of each machine at the depot or on site as required.
- Produce monthly plant inspection reports and service schedules, and organize the workload of engineers to achieve optimal results.
- Maintain the appearance of the fleet to corporate standards.
- Offer guidance and support in response to customer breakdown calls.
- Follow the guidelines set out in the Quality and Health and Safety policy.
- Maintain the basic stock control system for workshop spares.
- Identify training and development needs of workshop personnel.
- Provide technical assistance and advice to depot engineers.
- Supervisory experience in a fast-paced workshop environment, with the ability to set high standards.
- Previous experience in the Powered Access industry or other construction plant hire.
- Qualified to NVQ level 3 or equivalent in a maintenance or engineering discipline.
- Experience in mechanical, electrical, and hydraulic systems is desired.
- Excellent interpersonal skills and a deep understanding of the importance of exceptional customer service.
Nationwide Platforms Limited is committed to equal opportunities and recognizes the value of a diverse and inclusive workforce.
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