Customer Service Team Lead
4 weeks ago
We are seeking a seasoned Customer Service Team Lead to join Anderson Knight in the financial services sector. The ideal candidate will have a strong background in team leadership and customer service, with the ability to maintain excellent service standards and ensure regulatory compliance.
Key Responsibilities:- Team Leadership: Lead, mentor, and manage a team of customer service representatives, providing guidance and support to help them meet and exceed performance targets.
- Customer Engagement: Oversee customer interactions, ensuring service delivery is prompt, professional, and in line with company policies and customer expectations.
- Process Improvement: Analyze service trends and patterns, offering feedback and suggestions to enhance processes, improving customer satisfaction and operational efficiency.
- Performance Management: Regularly monitor team performance, conduct reviews, and implement development plans to drive continuous improvement and skill development.
- Compliance and Reporting: Ensure all customer interactions comply with financial regulations and company policies. Maintain accurate records and produce reports on service performance and trends.
- Stakeholder Engagement: Work closely with internal departments and senior management to escalate and resolve complex cases, ensuring clear communication and collaboration across teams.
- Training and Development: Organize and deliver training sessions to enhance team skills and knowledge.
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Customer Service Team Lead
4 weeks ago
Glasgow, Glasgow City, United Kingdom Kura Full timeRole OverviewKura is seeking a highly skilled Customer Service Team Lead to join our team in Glasgow. As a key member of our contact centre, you will be responsible for leading a team of advisors, ensuring they deliver exceptional customer service and achieve project KPIs.Key Responsibilities- Lead, motivate and engage a team of advisors to deliver a...
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Customer Service Team Lead
4 weeks ago
Glasgow, Glasgow City, United Kingdom Anderson Knight Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Anderson Knight. The ideal candidate will have a strong background in team leadership and customer service, with the ability to ensure excellent service standards and regulatory compliance.Key Responsibilities:Team Leadership: Lead, mentor, and manage a...
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Customer Service Team Lead
4 weeks ago
Glasgow, Glasgow City, United Kingdom Anderson Knight Full timeJob Title: Customer Service CoordinatorJob Summary: We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Anderson Knight. The successful candidate will be responsible for coordinating the workload of our engineering team, ensuring timely delivery of services to our customers.Key Responsibilities:Organize and...
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Customer Service Representative
4 weeks ago
Glasgow, Glasgow City, United Kingdom Select Service Partner UK Ltd Full time £12Job Summary:We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Millies Cookies - Buchanan Galleries, Glasgow. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Provide excellent customer service...
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Customer Service Operations Lead
1 week ago
Glasgow, Glasgow City, United Kingdom Ipsum Full timeJob Title: Customer Service Operations LeadEstimated Salary: £40,000 - £60,000 per annumAbout UsWe are Ipsum, a leading provider of specialist utility and infrastructure solutions. Our vision is to be the customer service focused provider of choice, operating on both public and private networks.Company OverviewAt Ipsum, we recognize the importance of water...
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Customer Service Team Leader
4 weeks ago
Glasgow, Glasgow City, United Kingdom William Hill PLC Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Team Leader to join our team at William Hill PLC. As a Customer Service Team Leader, you will be responsible for leading and motivating a team of Customer Service Representatives, ensuring that our customers receive an exceptional experience in our retail stores.Key...
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Senior Service Team Lead
4 hours ago
Glasgow, Glasgow City, United Kingdom NATIONWIDE PLATFORMS LIMITED Full timeWe are seeking a highly experienced Senior Service Team Lead to join our busy workshop in Nationwide Platforms Limited. This is an exciting opportunity for a skilled professional to take on a supervisory role and contribute to the smooth running of our operations.About the Role:Assist the Location Service Manager in ensuring the efficient day-to-day...
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HR Service Team Lead
4 days ago
Glasgow, Glasgow City, United Kingdom Mott MacDonald Full timeMott MacDonald is a global engineering, management, and development consultancy with a purpose of improving society by considering social outcomes in everything we do.About the roleWe are looking for an HR Shared Services Team Lead to guide and manage members within our fast-paced HR Shared Services (HRSS) team and support the continuous development of the...
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Customer Service Team Member
3 weeks ago
Glasgow, Glasgow City, United Kingdom Slater Hogg & Howison Full timeCustomer Service Team MemberWe're currently seeking a skilled Customer Service Team Member to join our established team in Glasgow. As a Customer Service Team Member, you'll be responsible for managing your own time and prioritizing tasks to ensure excellent customer service for our tenants and landlords.You'll need to be able to build rapport with...
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Customer Service Team Member
4 weeks ago
Glasgow, Glasgow City, United Kingdom Domino's Careers UK Full timeCustomer Service Team Member RoleWe are seeking a passionate and customer-focused individual to join our team as a Customer Service Team Member.As a Customer Service Team Member, you will be responsible for taking orders and serving customers face-to-face and via telephone, while maintaining a high level of customer satisfaction.You will also be required to...
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Customer Service Team Member
2 days ago
Glasgow, Glasgow City, United Kingdom City Facilities Management Holdings Ltd Full timeAbout UsCity Facilities Management Holdings Ltd is a world-renowned facilities management company, renowned for its unparalleled professionalism, quality, and customer service.We are seeking an exceptional Customer Service Representative to join our team in Glasgow. As a key member of our Helpdesk team, you will be responsible for delivering an excellent...
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Customer Service Team Lead
2 weeks ago
Glasgow, Glasgow City, United Kingdom Bannatyne Health Club Full timeWe are currently seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne Health Club in Glasgow, Scotland. This is a unique opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.
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Customer Service Team Representative
3 weeks ago
Glasgow, Glasgow City, United Kingdom Domino's Careers UK Full timeCustomer Service Team RepresentativeWe are seeking a passionate and customer-focused team member to join our team at Domino’s Careers UK.As a customer service team representative, you will be responsible for taking orders and serving customers face-to-face and via telephone, following all health and safety guidelines, preparing pizzas from scratch, and...
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Lead Customer Operations Manager
6 days ago
Glasgow, Glasgow City, United Kingdom Royal Mail Group Full timeAbout Royal Mail GroupRoyal Mail Group is a leading delivery and parcels business in the UK, with a rich history of serving communities for over 500 years. As a valued member of our team, you will be part of an organisation that strives to deliver exceptional service and quality to our customers.Job SummaryWe are seeking an experienced and skilled Lead...
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Customer Service Team Member
3 weeks ago
Glasgow, Glasgow City, United Kingdom Next Full timeTemporary and Flexible OpportunitiesWe are looking for a Support Team Member to join our team at Next. As a Support Team Member, you will be working in our stock teams, processing products and ensuring they are beautifully presented for our customers.You will have the opportunity to work in various areas of the store, including our sales floors, to offer...
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Customer Service Representative
3 weeks ago
Glasgow, Glasgow City, United Kingdom CHUBB Full timeWe are seeking a highly skilled Customer Service Representative to join our Continental European Complaints Team in Glasgow.This is an excellent opportunity to develop your skills and experience within a leading insurer, with a strong focus on customer satisfaction and complaint resolution.The successful candidate will be responsible for managing a workload...
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Customer Service Team Member
4 days ago
Glasgow, Glasgow City, United Kingdom Glasgow Full timeJob OverviewGlasgow City Council's Customer Contact Centre (CCC) handles incoming telephone enquiries for the city and its community.We invite applications for an exciting role as a full-time Customer Service Advisor working within our busy team.The successful candidate will have excellent communication skills, be able to multitask, and be flexible with a...
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Customer Service Team Member
2 days ago
Glasgow, Glasgow City, United Kingdom Tesco Full timeAbout the RoleThis is a fantastic opportunity to join our team as a Customer Service Team Member at Tesco, Glasgow Merchant Express store.
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Store Team Leader
4 weeks ago
Glasgow, Glasgow City, United Kingdom Certas Energy UK Ltd Full timeWe are seeking a highly motivated and customer-focused Store Team Leader to join our team at Certas Energy UK Ltd. As a Store Team Leader, you will be responsible for delivering exceptional customer service and driving sales growth in our retail store.About the Role:As a Store Team Leader, you will be the face of our brand, responsible for ensuring that our...
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AMS - Customer Service Manager Lead
3 weeks ago
Glasgow, Glasgow City, United Kingdom NTT DATA Full timeCustomer Service Manager Job Description:Customer Services Manager RoleOverview of the Position:The Customer Services Manager within Managed Services will be responsible for delivering exceptional service to a large portfolio of small customers. Key responsibilities include:Providing proactive service to customers and nurturing relationships with growth in...