Customer Service Manager

1 month ago


Glasgow, Glasgow City, United Kingdom Morrison's Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Morrison's. As a key member of our leadership team, you will be responsible for leading and empowering our customer-facing colleagues to deliver exceptional service to our customers.

Key Responsibilities
  • Lead and develop a high-performing customer service team to deliver outstanding service to our customers.
  • Work closely with other managers to ensure seamless communication and collaboration across departments.
  • Manage and develop talent within the team, identifying opportunities for growth and development.
  • Monitor and improve customer service standards, ensuring that our customers receive the best possible experience.
  • Collaborate with other teams to drive business growth and improve customer satisfaction.
What We Offer

We offer a competitive salary and benefits package, including a generous bonus scheme, attractive pension scheme, and private healthcare. We also offer a range of family-friendly policies, including 26 weeks maternity and adoption leave, neonatal and fertility leave, and a colleague discount scheme.

We are an equal opportunities employer and welcome applications from all sections of the community. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we would love to hear from you.



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