Customer Service Manager

1 month ago


Glasgow, Glasgow City, United Kingdom Morrison's Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Morrison's. As a key member of our customer service team, you will be responsible for leading and empowering colleagues to deliver outstanding customer service, ensuring that our customers receive the highest level of service at all times.

Key Responsibilities
  • Lead and empower colleagues to always put the customer first and deliver outstanding customer service.
  • Listen and respond to customer feedback and react accordingly.
  • Work with other managers in store to lead a supportive and performance-driven department.
  • Efficiently manage all people routines, taking accountability for department scheduling, absence, performance, and talent conversations.
  • Identify and develop talent within the department.
  • Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department.
What We Offer

We offer a competitive salary and superb benefits package, including a generous bonus, attractive pension scheme, private healthcare, and colleague discount. We also offer a range of family-friendly policies, including 26 weeks maternity and adoption leave, neonatal and fertility leave.

We are an equal opportunities employer and welcome applications from all sections of the community. If you have a passion for delivering exceptional customer service and have the ability to build and maintain relationships with key stakeholders, we want to hear from you.



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