Customer Service Representative

22 hours ago


Wimbledon, Greater London, United Kingdom Vivienne Westwood Full time
About Vivienne Westwood

Vivienne Westwood is a renowned British fashion brand that prioritizes its people and the environment. We're committed to producing high-quality products, promoting sustainability, and providing an excellent benefits package to support our employees.

Job Summary

We're seeking a highly motivated and fluent French-speaking E-commerce Customer Service Associate to join our expanding team in our Merton Office. As a key member of our customer-facing team, you'll be responsible for providing exceptional customer service, resolving customer queries, and promoting our brand values.

Key Responsibilities
  • Provide outstanding customer service via live chat, telephone, and email
  • Handle customer queries in a timely and effective manner
  • Maintain high customer service standards, providing helpful assistance and efficient service
  • Communicate with team members on shipping, receiving, and inventory management
  • Proactively keep customers informed of enquiry progress
  • Deal with internal processes from start to finish
  • Process customer parcels, working closely with Warehouse and Logistics
  • Monitor and reply to customer queries across all platforms
Requirements
  • Fluency in French is essential for this role
  • A minimum of 2 years' experience in an E-commerce Customer Service environment
  • High-level multi-tasking skills with an element of urgency
  • Experience working with a CRM system is highly advantageous
Benefits
  • Staff discounts
  • Training
  • Health & Wellbeing support
  • Cycle to work scheme
  • Generous annual leave allowance
  • Pension Scheme
  • Perkbox membership


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