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Customer Service Representative
2 months ago
Vivienne Westwood is a renowned British fashion brand that prioritizes its people and the environment. We're committed to producing high-quality products, promoting sustainability, and offering an excellent benefits package to support our employees.
Job SummaryWe're seeking a highly motivated and fluent French-speaking E-commerce Customer Service Associate to join our expanding team in our Merton Office. As a key member of our customer-facing team, you'll be responsible for providing exceptional customer service, resolving customer queries, and promoting our brand values.
Key Responsibilities- Provide outstanding customer service via live chat, telephone, and email
- Handle customer queries in a timely and effective manner
- Maintain high customer service standards, providing helpful assistance and efficient service
- Communicate with team members on shipping, receiving, and inventory management
- Proactively keep customers informed of enquiry progress
- Deal with internal processes from start to finish
- Process customer parcels, working closely with Warehouse and Logistics
- Monitor and reply to customer queries across all platforms
- Fluency in French is essential for this role
- A minimum of 2 years' experience in an E-commerce Customer Service environment
- High-level multi-tasking skills with an element of urgency
- Experience working with a CRM system is highly advantageous
- Staff discounts
- Training
- Health & Wellbeing support
- Cycle to work scheme
- Generous annual leave allowance
- Pension Scheme
- Perkbox membership
