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Customer Service Desk Executive
2 months ago
**About Us**
At Deskpro Ltd., we're revolutionizing the customer support industry with our innovative helpdesk software platform. We empower thousands of companies by providing them with our award-winning customer support software (SaaS) that they use to deliver exceptional customer service.
**Job Summary**
We're seeking a highly skilled and experienced customer support specialist to join our growing team. As a key member of our support team, you'll be responsible for providing top-notch support to our customers, helping them to get the most out of our software.
**Key Responsibilities**
- Provide exceptional customer support via support tickets, live chat, and phone calls.
- Communicate with customers to understand their needs and provide solutions to their problems.
- Test and log software bugs on behalf of customers.
- Update and create new help content to ensure our customers have the best possible experience.
- Assist with customer onboarding, including configuration and training sessions.
- Gather customer feedback and share knowledge with our product team.
**What We Offer**
As a customer support specialist at Deskpro Ltd., you'll have the opportunity to work with a talented team, learn and grow with our company, and make a real impact on our customers' experiences.
