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Customer Service Desk Executive

2 months ago

Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time
About the Role

We're seeking a skilled Customer Service Desk Executive to join our growing team at Deskpro Ltd. As a key member of our support team, you'll be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  1. Provide timely and effective support to customers via various channels, including support tickets, live chat, voice, and social media.
  2. Collaborate with customers to understand their needs and provide solutions to their technical challenges.
  3. Test and log software bugs on behalf of customers, ensuring that our product meets the highest standards of quality.
  4. Contribute to the development of our help content, including writing new content and updating existing materials.
  5. Assist with the onboarding process for new customers, including configuration and training sessions.
  6. Gather customer feedback and share insights with our Product team to inform product development.
What We Offer

As a Customer Service Desk Executive at Deskpro Ltd., you'll have the opportunity to work with a talented team, learn from experienced professionals, and contribute to the growth and success of our company.

We're committed to providing a supportive and inclusive work environment that fosters collaboration, creativity, and innovation.