Customer Service Desk Executive

2 months ago


Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

**About Us**

At Deskpro Ltd., we're revolutionizing the customer support industry with our innovative helpdesk software platform. We empower thousands of companies by providing them with our award-winning customer support software (SaaS) that they use to deliver exceptional customer service.

**Job Summary**

We're seeking a highly skilled and experienced customer support specialist to join our growing team. As a key member of our support team, you'll be responsible for providing top-notch support to our customers, helping them to get the most out of our software.

**Key Responsibilities**

  • Provide exceptional customer support via support tickets, live chat, and phone calls.
  • Communicate with customers to understand their needs and provide solutions to their problems.
  • Test and log software bugs on behalf of customers.
  • Update and create new help content to ensure our customers have the best possible experience.
  • Assist with customer onboarding, including configuration and training sessions.
  • Gather customer feedback and share knowledge with our product team.

**What We Offer**

As a customer support specialist at Deskpro Ltd., you'll have the opportunity to work with a talented team, learn and grow with our company, and make a real impact on our customers' experiences.



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