Customer Support Specialist

4 weeks ago


Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Desk Executive to join our growing team at Deskpro Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  1. Provide timely and effective support to customers via various communication channels, including support tickets, live chat, voice, and social media.
  2. Collaborate with customers to resolve technical issues and provide solutions to their problems.
  3. Test and log software bugs on behalf of customers, ensuring that our product meets the highest standards of quality.
  4. Contribute to the development of our help content and documentation, ensuring that it is accurate and up-to-date.
  5. Assist with the onboarding process for new customers, including configuration and training sessions.
  6. Collect and share customer feedback with our Product team, helping us to improve our product and services.
Requirements

To be successful in this role, you will need:

  • 2+ years of experience in customer support for B2B software.
  • Excellent communication and problem-solving skills.
  • A passion for delivering exceptional customer service.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    Customer Support SpecialistAt Deskpro Ltd., we're revolutionizing the customer support industry with our innovative helpdesk software platform. As a Customer Support Specialist, you'll be a core part of our team, responsible for delivering exceptional customer service to our clients.Key Responsibilities:Communicate with customers via support tickets, live...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    Customer Support SpecialistAt Deskpro Ltd., we're revolutionizing the customer support industry with our innovative helpdesk software platform. As a Customer Support Specialist, you'll be a core part of our team, responsible for delivering exceptional customer service to our clients.Key Responsibilities:Communicate with customers via support tickets, live...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    At Deskpro Ltd., we're revolutionizing the customer support industry with our innovative helpdesk software platform. As a Customer Support Specialist, you'll be a core part of our team, responsible for delivering exceptional customer service to our clients. With 2+ years of experience in customer support for B2B software, you'll be well-equipped to handle...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    About the RoleWe're seeking a highly skilled and motivated Customer Service Desk Executive to join our growing team at Deskpro Ltd. As a key member of our support team, you'll be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via various communication...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    About the RoleWe're seeking a highly skilled and motivated Customer Service Desk Executive to join our growing team at Deskpro Ltd. As a key member of our support team, you'll be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via various communication...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    About the RoleWe're seeking a highly skilled and motivated Customer Service Desk Executive to join our growing team at Deskpro Ltd. As a key member of our support team, you'll be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via various communication...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    About the RoleWe're seeking a highly skilled and motivated Customer Service Desk Executive to join our growing team at Deskpro Ltd. As a key member of our support team, you'll be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via various communication...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    At Deskpro Ltd., we're revolutionizing the customer support industry with our innovative helpdesk software platform. As a key member of our growing team, you'll be empowered to deliver exceptional customer service to thousands of companies worldwide.This role is ideal for someone with 2+ years experience in customer support for B2B software, looking to take...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Desk Executive to join our growing team at Deskpro Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via various communication...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Desk Executive to join our growing team at Deskpro Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via various communication...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    **About Us**At Deskpro Ltd., we're revolutionizing the customer support industry with our innovative helpdesk software platform. We empower thousands of companies by providing them with our award-winning customer support software (SaaS) that they use to deliver exceptional customer service.**Job Summary**We're seeking a highly skilled and experienced...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    **About Us**At Deskpro Ltd., we're revolutionizing the customer support industry with our innovative helpdesk software platform. We empower thousands of companies by providing them with our award-winning customer support software (SaaS) that they use to deliver exceptional customer service.**Job Summary**We're seeking a highly skilled and experienced...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    **About Us**At Deskpro Ltd., we're revolutionizing the customer support industry with our innovative helpdesk software platform. We empower thousands of companies by providing them with our award-winning customer support software (SaaS) that they use to deliver exceptional customer service.**Job Summary**We're seeking a highly skilled and experienced...


  • Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

    **About Us**At Deskpro Ltd., we're revolutionizing the customer support industry with our innovative helpdesk software platform. We empower thousands of companies by providing them with our award-winning customer support software (SaaS) that they use to deliver exceptional customer service.**Job Summary**We're seeking a highly skilled and experienced...

  • IT Support Specialist

    2 weeks ago


    Wimbledon, Greater London, United Kingdom Intec Select Full time

    **Job Summary:**We are seeking a skilled IT Support Specialist to join our team at Intec Select. As a proactive and client-focused individual, you will provide technical support to clients, troubleshoot hardware and software issues, and assist with network and system setups.Key Responsibilities:Provide timely and effective technical support to...


  • Wimbledon, Greater London, United Kingdom Proactive Appointments Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team on a 6-month contract. The ideal candidate will have recent experience in JBoss, WebServices, and Tomcat.Key Responsibilities:Provide technical support and troubleshooting for JBoss, WebServices, and Tomcat.Work closely with key...


  • Wimbledon, Greater London, United Kingdom Ribbons and Reeves Limited Full time

    SEND Teaching Assistant RoleWe are seeking a dedicated and empathetic SEND Teaching Assistant to join our specialist school in Raynes Park. As a SEND Teaching Assistant, you will work with students aged 10-16 who have an autistic spectrum condition (ASC) and provide individualized support to promote emotional and academic progress.Key...


  • Wimbledon, Greater London, United Kingdom Ribbons and Reeves Limited Full time

    Are you passionate about supporting young people with autism?We are seeking a dedicated SEND Teaching Assistant to join our specialist school in Merton, working with students aged 10-16 years old with an autistic spectrum condition (ASC).All students hold an EHCP with ASC as their primary need, with some having additional diagnoses such as ADHD and/or social...


  • Wimbledon, Greater London, United Kingdom BAPLA Full time

    Image Licensing SpecialistAKG Images is a renowned picture library specializing in fine art, history, and vintage photography. We're seeking a detail-oriented individual to join our sales and picture research team.This role is responsible for supporting existing relationships and building new ones to achieve sales targets and customer satisfaction goals. The...

  • IT Support Specialist

    2 weeks ago


    Wimbledon, Greater London, United Kingdom Intec Select Full time

    Job Title: Apprentice IT Service Desk EngineerAt Intec Select, we are seeking a proactive and skilled IT Support Assistant to join our team. As an Apprentice IT Service Desk Engineer, you will play a vital role in providing technical support to our clients and assisting with network and system setups.Key Responsibilities:Provide timely and effective...