Customer Service Supervisor

4 weeks ago

Wimbledon, Greater London, United Kingdom Toolstation Full time

Role Overview

As a Retail Supervisor, you will play a crucial role in our operations, ensuring that our customers receive exceptional service while maintaining high standards within the store.

Key Responsibilities

  • Leadership. Act as a key support to the Store Manager, motivating and guiding the team to achieve sales targets and enhance customer satisfaction.
  • Operational Tasks. Engage in various operational duties including receiving and unpacking stock, organizing merchandise, and maintaining cleanliness throughout the store.
  • Customer Engagement. Deliver outstanding service to customers, ensuring they have a positive experience and leave with everything they need.
  • Relationship Building. Foster connections with customers, ensuring their needs are met and they feel valued during their visit.
  • Team Environment. Create a welcoming and enjoyable workplace atmosphere, ensuring that the store is a place where everyone enjoys working.

Qualifications and Skills

  • Dedication and Enthusiasm. A commitment to providing excellent service is essential; prior retail experience is not required.
  • Team Spirit. Willingness to collaborate and assist team members in various tasks.
  • Positive Mindset. Ensure that every customer interaction is pleasant and memorable.
  • Dependability. Be reliable and adaptable, contributing to a fun and engaging work environment.
  • Authenticity. Bring your unique personality to the role, enhancing the team dynamic.

Benefits

Joining our team means you'll have the opportunity to express yourself and develop your career in retail. We are committed to your growth, offering comprehensive training and development programs to help you advance within the organization.

Additionally, we provide a competitive benefits package, including:

  • 22 days of annual leave plus public holidays,
  • Pension scheme and life insurance,
  • Performance-related bonus,
  • Cycle to work initiative,
  • Employee discounts across our brands,
  • Financial support and education,
  • Recognition programs,
  • Discounts at numerous retailers,
  • Family-friendly policies for parental leave.

About Toolstation

Toolstation is a leading multi-channel retailer in the tools and building supplies sector, dedicated to providing exceptional service to tradespeople and DIY enthusiasts alike. Our ongoing expansion and diverse opportunities within the company make us an ideal place for ambitious individuals looking to grow their careers.

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