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Italian Language Customer Support Specialist
2 months ago
Vivienne Westwood is a renowned British luxury fashion brand that prioritizes its employees' well-being and the environment. If you're passionate about working for a company that values quality, sustainability, and employee benefits, read on.
About the Role
We're seeking an enthusiastic and fluent Italian-speaking E-commerce Customer Service Associate to join our expanding team in our Merton office. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting our brand values.
Key Responsibilities
- Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Collaborate with internal teams to ensure seamless customer experience, including shipping, receiving, and inventory management.
- Proactively communicate with customers regarding order status, exchanges, returns, and refunds.
- Process customer parcels, working closely with Warehouse and Logistics teams to ensure efficient order fulfillment.
- Monitor and respond to customer inquiries across all platforms, tracking customer orders and updates to support customer brand insight and information.
Requirements
- Fluency in Italian is essential for this role.
- A minimum of 2 years of experience in an E-commerce Customer Service environment.
- High-level multi-tasking skills with an element of urgency to support high volumes.
- Experience working with a CRM system is highly advantageous.
Technical Skills
- Knowledge of Zendesk, Retail Pro, and Salesforce Commerce Cloud.
- Proficient in Microsoft Office Suite.
- High-level IT and analytical skills.
Competencies
- Exceptional communication and interpersonal skills.
- Team player with a collaborative mindset and enthusiasm.
- Self-motivated, able to work independently on set tasks.
- Excellent organizational skills and time management.
- Strong analytical, verbal, and written communication skills.
Benefits
- Staff discounts.
- Training and development opportunities.
- Health and wellbeing support, including private medical health insurance and access to financial planning services.
- Cycle to work scheme.
- Generous annual leave allowance.
- Pension scheme.
- Perkbox membership, offering a range of perks, discounts, and wellness resources.
- Opportunity to develop new skills and progress in your career.
- Opportunity to work for a company that values its employees and the environment.