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Customer Service Representative
2 months ago
Vivienne Westwood is a renowned British fashion brand that prioritizes its people and the environment. We're committed to producing high-quality products, promoting sustainability, and offering an excellent benefits package to support our employees.
Job SummaryWe're seeking an enthusiastic Italian-speaking E-commerce Customer Service Associate to join our expanding team in our Merton Office. As a key member of our customer-facing team, you'll be responsible for providing exceptional customer service, resolving queries, and promoting our brand values.
Key Responsibilities- Provide outstanding customer service via live chat, telephone, and email
- Handle customer inquiries and resolve issues efficiently
- Maintain high customer service standards and provide helpful assistance
- Communicate with team members on shipping, receiving, and inventory management
- Proactively update customers on enquiry progress and assist with exchanges, returns, and refunds
- Process customer parcels and work closely with Warehouse and Logistics on returns and redeliveries
- Monitor and reply to customer queries across all platforms
- Fluency in Italian is essential for this role
- Minimum 2 years' experience in an E-commerce Customer Service environment
- High-level multi-tasking and urgency to support customer volumes
- Experience with CRM systems is highly advantageous
- Staff discounts
- Training and development opportunities
- Health and wellbeing support
- Cycle to work scheme
- Generous annual leave allowance
- Pension scheme
- Perkbox membership
