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Customer Experience Associate
2 months ago
Vivienne Westwood is a renowned British luxury fashion brand that prioritizes its employees' well-being and the environment. If you're passionate about working for a company that values quality, sustainability, and employee benefits, read on.
About the Role
We're seeking an enthusiastic and fluent Italian-speaking Customer Service Associate to join our expanding team in our Merton office. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting our brand values.
Key Responsibilities
- Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Collaborate with internal teams to ensure seamless communication and efficient order processing.
- Monitor and respond to customer feedback, using it to improve our services and products.
- Work closely with our warehouse and logistics teams to ensure accurate order fulfillment and timely delivery.
- Stay up-to-date with product knowledge and brand information to provide informed responses to customer inquiries.
Requirements
- Fluency in Italian is essential for this role.
- Minimum 2 years of experience in a customer-facing role, preferably in e-commerce.
- High-level multitasking and problem-solving skills, with the ability to work under pressure.
- Experience with CRM systems and Microsoft Office Suite is highly advantageous.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to exclusive staff discounts and perks.
Why Join Us
Vivienne Westwood is a company that truly cares about its employees and the environment. We're committed to creating a positive and inclusive work culture, and we're looking for like-minded individuals to join our team.
