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L2 Desktop Support Specialist

2 months ago

Bridgwater, Somerset, United Kingdom Tata Consultancy Services Full time
Job Description

Role: L2 Desktop Support Engineer

Job Type: Permanent

Location: Bridgwater, United Kingdom

We are seeking a skilled L2 Desktop Support Engineer to join our team at Tata Consultancy Services. As a key member of our technical support team, you will be responsible for providing expert-level technical support on desktop engineering, data network, and server management.

Key Responsibilities:

  • Provide technical support on desktop engineering, data network, and server management
  • Handle daily technical support activities, including troubleshooting and resolving issues
  • Grow clients and communicate with account managers to identify new opportunities
  • Provide break-fix support for desktops, laptops, and other components
  • Setup and test desktop computers and peripherals
  • Install and test desktop software applications and internet browsers
  • Test computers to ensure proper functioning of computer systems
  • Support mobile devices for registration in BES or Intune environment
  • Train end-users on computer hardware and software usage
  • Troubleshoot hardware and replace components as needed
  • Develop and manage effective working relationships with contractors, colleagues, and clients
  • Adhere to corporate policies and directives
  • Extend computer support for systems software and hardware
  • Setup computers and install software for various applications and programs
  • Interact with staff on desktop problems and their resolution
  • Network and connect computers within the organization for better communication
  • Maintain computer peripheral devices and resolve associated problems
  • Provide Level 2 support experience in troubleshooting and fixing audio-visual equipment onsite
  • Maintain devices in data centers and resolve associated problems

Requirements:

  • Prior experience in desktop support and executive support
  • Excellent knowledge of computer hardware
  • Good knowledge of desktop operating systems
  • Basic knowledge of network management
  • Basic knowledge of Active Directory
  • Sound knowledge of software deployment through various tools
  • Sound knowledge of application packaging, deployment, and troubleshooting
  • Strong troubleshooting, reasoning, and problem-solving skills
  • Strong experience in handling issues in Windows OS
  • Constantly seeks to improve technical knowledge and research new product capabilities
  • Sharing global threat updates with cross-functional teams to create awareness
  • Excellent communication and interpersonal skills
  • Participate in project meetings with customers as needed
  • Experience in troubleshooting and fixing audio-visual equipment
  • SC Clearance Mandatory

Rewards and Benefits:

Tata Consultancy Services is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, healthcare, life assurance, laptop, phone, access to extensive training resources, and discounts within the larger Tata network.

Diversity, Inclusion, and Wellbeing:

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'. You'll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion, and social activities involve 12 employee networks, including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion, and many more, as well as health & wellness initiatives and sports events.

We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.

If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at [insert email address] with the subject line: 'Reasonable Accommodation Request'.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.