Account Strategy Executive

2 weeks ago


London, Greater London, United Kingdom Inspired Thinking Group (ITG) Full time
Job Description

Job Title: Account Strategy Executive

Job Summary:

We are seeking an experienced Account Strategy Executive to join our team at Inspired Thinking Group (ITG). As an Account Strategy Executive, you will be responsible for delivering exceptional service to our clients, providing strategic and operational leadership to our Creative Services Tech teams, and promoting our full ITG offering to drive continuous improvement initiatives.

Key Responsibilities:

  • Deliver exceptional service to clients, ensuring that all projects are completed on-time, to the highest standard, and within budget.
  • Provide strategic and operational leadership to our Creative Services Tech teams, ensuring that they have the necessary resources and support to deliver customer service excellence.
  • Work closely with our Business Development team to promote our full ITG offering and drive continuous improvement initiatives.
  • Build and maintain positive working relationships with key stakeholders and decision-makers to ensure that our team fully understands the client's strategy, aims, and goals.
  • Accurately maintain account activity status reports to formulate meaningful monthly packs to present to both the client and ITG.
  • Manage the account financials, including invoicing, debt management, and chasing purchase orders.
  • Set clear objectives annually as part of the Performance Development Review (PDR) process to focus on specific priorities for the account.
  • Develop and implement effective project management and organizational skills to operate in an environment of ever-changing priorities.
  • Consistently demonstrate customer-centric thinking, strong commercial acumen, and excellent service-minded approach.

Requirements:

  • Proven experience in account management, client relationship management, or a related field.
  • Excellent understanding of system development and creative production, including strategy to implementation and artworking processes.
  • Strong project management and organizational skills, with the ability to operate in an environment of ever-changing priorities.
  • Excellent communication and interpersonal skills, with the ability to build and maintain positive working relationships with key stakeholders and decision-makers.
  • Computer literate with good knowledge of Excel and Adobe software solutions (In-Design, etc.).

What We Offer:

  • A competitive salary and benefits package.
  • 25 days' holiday + bank holidays.
  • Pension Scheme.
  • Corporate Medical Cash Plan.
  • Smart Working Options.
  • Savings through our online community platform.
  • Employee Assistance Programme.
  • Cycle to Work Scheme.
  • Monthly Employee Awards.
  • Referral scheme.
  • Wellbeing Programme.
  • Enhanced Family Friendly Leave.

About Us:

We are Inspired Thinking Group (ITG), a leading provider of creative services and technology solutions. We are committed to increasing the visibility and recognition of talent from under-represented groups within our organization and the wider industry. We have a number of community groups (ERGs) available to employees, which offer a safe space for like-minded colleagues to connect, socialize, and check in with each other.



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