Front of House Operations Manager

3 weeks ago

South Ascot, United Kingdom COWORTH PARK Full time


As a Front of House Operations Manager at Coworth Park Hotel, you will be part of a prestigious establishment recognized for its commitment to excellence and inclusivity. Our core values of passion, personality, respect, collaboration, and creativity are at the heart of everything we do, fostering a diverse and enriching workplace culture.

We prioritize your professional growth and are proud to have the finest talent in the industry. In this role, you will embark on a unique journey to become a leader in your field, gaining insights from experienced colleagues and benefiting from our award-winning training programs. This will empower you to reach the highest standards of service, craftsmanship, and leadership.


What you will receive

As a Front of House Operations Manager at Coworth Park, you will enjoy a range of exceptional benefits:

  • Competitive employee bonus scheme and service charge
  • Complimentary stays, including breakfast, at Dorchester Collection Hotels
  • 50% discount on food and beverages at select venues within the Dorchester Collection
  • Engaging social events that foster camaraderie among staff
  • Comprehensive benefits package, including discounts at various retailers, enhanced family leave, and a competitive pension scheme
  • Opportunities for apprenticeships, training, and professional development
  • Referral bonuses for recommending new team members
  • Access to immediate well-being support, demonstrating our commitment to employee care

Your responsibilities

In this role, you will take pride in delivering exceptional guest experiences:

  • Oversee the daily operations of the Front of House, ensuring smooth functioning across all areas and delivering seamless guest experiences.
  • Be accountable for providing an outstanding guest experience.
  • Support and guide your team to ensure cohesive service delivery in line with our standards.
  • Manage and resolve guest complaints effectively, ensuring satisfaction and documenting incidents for follow-up.
  • Participate in necessary meetings, including daily briefings.
  • Maintain a visible presence in the lobby during peak times, welcoming guests and ensuring VIPs receive special attention.
  • Engage with guests throughout their stay, making them feel at home and promoting hotel services.
  • Oversee team training and performance, ensuring daily monitoring and support.
  • Prepare daily reports, including nightly summaries as needed.
  • Conduct daily inspections of Front of House and guest areas.
  • Follow up on guest inquiries and complaints from the day.
  • Act as a brand ambassador, embodying our values daily.
  • Comply with all health and safety regulations and ensure all required certifications are current.
  • Be flexible with work hours to meet the needs of the hotel.

The responsibilities outlined provide a glimpse into the daily life of a Front of House Operations Manager, ensuring that you are well-equipped to uphold our standards of excellence.

What you will bring

  • Our values of Passion, Personality, Respect, Collaboration, and Creativity will guide your actions as a Front of House Operations Manager.
  • Excellent communication skills and a strong customer service orientation are essential.
  • Proficiency in English is required for effective communication.
  • A degree in hospitality or a related field is preferred.
  • Experience in a similar role within a five-star environment is essential.
  • Familiarity with computer management systems is necessary.
  • A customer-focused mindset and strong organizational skills are crucial.
  • Team collaboration is key to success in this role.
  • Knowledge of Opera or similar systems is desirable.
  • A full and clean driving license is required.

We are committed to fostering a diverse and inclusive environment for all employees and applicants.

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