Current jobs related to Front of House Manager - South West London - Park Grand Kensington

  • Front of House Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Front of House Recruitment Full time

    Receptionist Position at a London Law FirmWe are seeking a highly skilled and experienced Receptionist to join our team at a distinguished law firm in London. As the firm's Ambassador, you will play a key role in creating a lasting first impression for our clients and visitors.Key Responsibilities:Manage room bookings and coordinate with the catering team to...

  • Front of House Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Front of House Recruitment Full time

    Receptionist Position at a London Law FirmWe are seeking a highly skilled and experienced Receptionist to join our team at a distinguished law firm in London. As the firm's Ambassador, you will play a key role in creating a lasting first impression for our clients and visitors.Key Responsibilities:Manage room bookings and coordinate with the catering team to...

  • Front of House Expert

    4 weeks ago

    London, Greater London, United Kingdom Front of House Recruitment Full time

    Job Title: ReceptionistJob Summary: We are seeking a highly skilled and experienced Receptionist to join our team at a prestigious global law firm in London. As the main front of house expert, you will be responsible for creating a warm and welcoming atmosphere for clients, staff, and visitors.Key Responsibilities:Oversee the switchboard and act as the...

  • Front of House Expert

    4 weeks ago

    London, Greater London, United Kingdom Front of House Recruitment Full time

    Job Title: ReceptionistJob Summary: We are seeking a highly skilled and experienced Receptionist to join our team at a prestigious global law firm in London. As the main front of house expert, you will be responsible for creating a warm and welcoming atmosphere for clients, staff, and visitors.Key Responsibilities:Oversee the switchboard and act as the...

  • Front of House Graduate

    4 months ago

    London, United Kingdom Front Office Full time

    Are you a dynamic and ambitious individual with a passion for the luxury hospitality industry? If you are ready to embrace a journey of growth and development, we invite you to submit your resume! Elevate your career by joining our independently owned hotels as a **Front of House Graduate, **and you will start your progression towards becoming a valuable...

  • Front Desk Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Front of House Recruitment Full time

    We are seeking a highly skilled and professional Receptionist to join our team at a prestigious boutique law firm in London. As the first point of contact, you will play a key role in creating a positive impression of the firm.The ideal candidate will have a personable and welcoming demeanor, with excellent communication and administrative skills. You will...

  • Front Desk Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Front of House Recruitment Full time

    We are seeking a highly skilled and professional Receptionist to join our team at a prestigious boutique law firm in London. As the first point of contact, you will play a key role in creating a positive impression of the firm.The ideal candidate will have a personable and welcoming demeanor, with excellent communication and administrative skills. You will...

  • Front of House Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Front of House ManagerAre you a hospitality professional looking for a new challenge? We're seeking a skilled Front of House Manager to join our team at The Other House, a unique lifestyle brand that's redefining the hotel market.About the RoleThe Front of House Manager will lead our team of HouseJacks, providing exceptional service to our residents,...

  • Front of House Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Front of House ManagerAre you a hospitality professional looking for a new challenge? We're seeking a skilled Front of House Manager to join our team at The Other House, a unique lifestyle brand that's redefining the hotel market.About the RoleThe Front of House Manager will lead our team of HouseJacks, providing exceptional service to our residents,...

  • Front of House Operations Manager

    1 month ago

    London, Greater London, United Kingdom The Other House Full time

    About The Other HouseWe're a pioneering lifestyle brand redefining the hotel market with a unique blend of comfort, luxury, and sustainability. Our Residents Clubs offer beautifully designed club flats, hotel-style services, and a member's club experience, blurring the lines between hotels, serviced apartments, and private rentals.Front of House Manager...

  • Front of House Operations Manager

    1 month ago

    London, Greater London, United Kingdom The Other House Full time

    About The Other HouseWe're a pioneering lifestyle brand redefining the hotel market with a unique blend of comfort, luxury, and sustainability. Our Residents Clubs offer beautifully designed club flats, hotel-style services, and a member's club experience, blurring the lines between hotels, serviced apartments, and private rentals.Front of House Manager...

  • Hospitality Manager

    3 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Front of House ManagerAre you a hospitality professional looking for a new challenge? We're seeking a skilled Front of House Manager to join our team at The Other House, a unique lifestyle brand that's redefining the hotel market.About the RoleThe Front of House Manager will lead our team of HouseJacks, providing exceptional service to our residents,...

  • Hospitality Manager

    3 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Front of House ManagerAre you a hospitality professional looking for a new challenge? We're seeking a skilled Front of House Manager to join our team at The Other House, a unique lifestyle brand that's redefining the hotel market.About the RoleThe Front of House Manager will lead our team of HouseJacks, providing exceptional service to our residents,...

  • Front of House Manager Assistant

    1 month ago

    London, Greater London, United Kingdom The Other House Full time

    About The Other HouseWe are an unparalleled Residents Club in London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.Role Summary: Assistant Front of House...

  • Front of House Manager Assistant

    1 month ago

    London, Greater London, United Kingdom The Other House Full time

    About The Other HouseWe are an unparalleled Residents Club in London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.Role Summary: Assistant Front of House...

  • Front of House Operations Manager

    4 days ago

    London, Greater London, United Kingdom The Other House Full time

    Front of House Manager RoleThe Other House is seeking a skilled Front of House Manager to lead our team of HouseJacks, delivering exceptional experiences for residents, members, and guests. As a Front of House Manager, you will be responsible for managing front of house operations, ensuring seamless service delivery, and driving sustainability and...

  • Front of House Manager

    1 week ago

    London, Greater London, United Kingdom The Other House Full time

    Front of House ManagerAre you ready to take on a new challenge in the hospitality industry? We are seeking a highly skilled and experienced Front of House Manager to join our team at The Other House.The successful candidate will have a strong background in front of house operations, with a passion for delivering exceptional customer experiences. You will be...

  • Front of House Manager Assistant

    3 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    About The Other HouseWe're an unparalleled Residents Club in London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.Role Summary: Assistant Front of House...

  • Front of House Manager Assistant

    3 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    About The Other HouseWe're an unparalleled Residents Club in London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.Role Summary: Assistant Front of House...

  • Front of House Manager

    4 weeks ago

    London, Greater London, United Kingdom The Other House Full time

    Front of House ManagerAre you a hospitality professional looking for a new challenge? We are seeking a highly skilled and experienced Front of House Manager to join our team at The Other House.The Front of House Manager will be responsible for leading our team of HouseJacks (Guest Services Assistants) and delivering exceptional customer service to our...

Front of House Manager

2 months ago

South West London, United Kingdom Park Grand Kensington Full time

We are seeking a dedicated Front of House Manager to join our newly formed management team, reporting directly to the General Manager. The hotel will undergo significant upgrades to rebrand as a lifestyle brand within Marriott, so a chance to grow and implement change is a must. The ideal candidate will have experience in a 4* or 5* Hotel with a passion for delivering exceptional customer service.


In order to make an application, simply read through the following job description and make sure to attach relevant documents.

As a Front of House Manager at Park Grand Kensington you will play a crucial role in ensuring a seamless customer service experience. You will be responsible for driving the daily front of house operations by creating memorable moments for our guests. As a Front of House Manager you will manage the core front office team, to include Front Desk, Nights and Housekeeping. As a key Driver in the business, you will direct and work with managers and associates to successfully execute all front of house operations including the guest arrival and departure experience. Strive to continually improve guest and associate satisfaction and maximize the financial performance of the department.

Responsibilities:Here's what your journey with us entails

  • Fosters associate commitment to providing excellent guest service, participates in daily stand- up meetings and model desired service behaviours in all interaction with guests and associates.
  • Takes lead of the Marriott Bonvoy program, GSS, Upsell. Lead the teams and finds creative ways to achieve monthly goals.
  • Ensures product & services delivered by Rooms operations meet or exceed guest expectations, create customer loyalty and grow market share. Executes the brands service strategy and continually focuses on improving guest satisfaction
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Serves as a leader in displaying outstanding hospitality skills.
  • Maintains high visibility in public areas during peak times.
  • Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Responsible for the successful execution of the Marriott Bonvoy program within the hotel by holding expert knowledge of all facets of the program, ensuring all associates & managers are trained to the most up to date standards and keeping the hotel at the forefront of the programs offerings.
  • Hold excellent technological skill sets within the Guest Services Departments. Be the leader in implementation and troubleshooting of all related technology such as but not limited to: GXP Empower, Marriott Mobile App, Mobile Key, Opera MARSHA, related interfaces, guest Wifi network and hotel & guest telephone systems.
  • Is the leader in problem resolution within all Guest Service Departments. This is to be executed through the set up of thorough systems, full compliance with GXP Empower for tracking and communication, leading by example and providing all associates & managers with appropriate training.
  • Reviews guest satisfaction results, social media reviews, customer feedback emails and other data to identify areas of improvement in guest service.
  • Responds to and handles guest problems and complaints appropriately as the most senior front of house manager where required.
  • Lead by example and be a role model for others to aspire to, demonstrate a brilliant positive attitude, supportive approach, grooming standard, body language and on brand at all times. The role of the Front of House Manager is multi-functional, which is based across all venue and types of service delivery in the hotel.
  • Performs all jobs within the Front Desk, AYS and Guest Service departments, as necessary.
  • Understands and operates the reservations system to read and enter guest reservations and monitor hotel occupancy.
  • Ensures compliance with all Front Office policies, standards and procedures.
  • Understands and communicates to staff the maintenance and operating procedures of all departmental equipment.
  • Ensures adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Achieves and exceeds goals including hotel & departmental performance goals, budget goals and individual team goals.
  • Identifies and analyses Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
  • Ensures uniforms are properly inventoried and maintained.
  • Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
  • Ensures staff is trained to comprehend and utilize night audit procedures and reports.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Champion the Marriott Bonvoy enrolment strategy.
  • You are expected to monitor and maintain a clean, organised and aesthetically pleasing Front of House environment that advocate as best practice. Ensure that the physical appearance of offices and storage areas are neat and up to standards.

Qualifications/Skills:

  • Minimum of 2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
  • Strong attention to detail and understanding of standard operating procedures with a passion for delivering excellence in customer service.
  • Exceptional interpersonal, organisational and communication skills with the ability to interact effectively at all levels.
  • Proven leadership abilities with a track record of successfully leading and motivating teams with the ability to multitask.
  • Ability to handle high pressure situations in a calm and efficient manner.
  • Ideally Marriott branded experience

AMRT1_UKCT