Product Support Specialist
2 weeks ago
We are seeking a highly skilled Product Support Engineer to join our team at Experis - ManpowerGroup. As a Product Support Engineer, you will be responsible for providing technical support to our customers, working closely with our R&D team to ensure product needs align with customer feedback, and collaborating with our applications engineers to deliver world-class technical solutions.
Key Responsibilities:- Provide technical support to customers via multiple media channels
- Support and train in-house and external applications engineers
- Enable communication between customers and development teams
- Produce technical documentation and communications
- Work with customers to create technical solutions using Trio products
- Collaborate with R&D team to ensure product needs align with customer feedback
- Degree or similar higher qualification in Software/Mechatronics/Electronics or related discipline
- Experience working on interfacing automation hardware, e.g. sensors, actuators, drives, and motors
- Background in communications using serial, Ethernet, and similar media
- Experience programming industrial automation/manufacturing machines
- Implementing and commissioning stand-alone automation computers, PLC, or Motion Controller
- Good knowledge of high-level programming languages, e.g. C, BASIC, Python
- PLC programming, preferably using the standard IEC environment
- Electrical interfacing between a controller and sensors/actuators in an automation system
- Servo drives and brushless servo motors
- Stepper motors and drives
- Ethernet networks, protocols, and topology
- Working knowledge of PCs running Windows
- Basic level of Windows/Linux application programming
- Real-time deterministic networks, e.g. EtherCAT, Sercos, CanOpen, Profinet RT
- Application and configuration of Industrial Robots
- Programming and configuration of touch-screen HMIs
- Attractive salary, profit-related pay, and pension contribution 5%
- Some remote/hybrid working up to 25% of working time
- Group Life and Health Cashplan Insurance
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Product Support Engineer looking for a new challenge, please apply today.
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