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Product Support Specialist

1 month ago

Tewkesbury, Gloucestershire, United Kingdom Axion Automation Ltd Full time

Job Summary:

We are seeking a highly skilled Product Support Specialist to join our team at Axion Automation Ltd. As a Product Support Specialist, you will be responsible for providing technical support to our customers, ensuring their satisfaction with our products and services.

Key Responsibilities:

  • Provide technical support to customers via multiple media channels
  • Support and train in-house and external applications engineers
  • Enable communication between customers and development teams
  • Produce technical documentation and communications
  • Work with customers to create world-class technical solutions using our products
  • Collaborate with our R&D team to ensure product needs align with customer feedback

Requirements:

  • Degree or equivalent qualification in Mechanical, Mechatronic, or Electronic engineering
  • Ability to understand drives parameters
  • Modify drives software
  • Effective communication skills, both verbally and in writing
  • Understanding of customer requirements, including typical manufacturing processes
  • Ability to work collaboratively in a team environment
  • Good analytical and problem-solving skills
  • Ability to produce technical documentation to a professional standard
  • A valid passport for international travel

Desirable Requirements:

  • Experience with stand-alone automation systems, such as PLC or Motion Controller
  • Knowledge of programming languages, such as C, BASIC, or Python
  • Programming with IEC61131-3 languages
  • Application and configuration of Industrial Robots
  • Servo and/or Stepper drives and motors
  • Real-time deterministic networks, such as EtherCAT, Sercos, CanOpen, or Profinet RT
  • Programming and configuration of touch-screen HMIs
  • Practical experience of electrical interfacing between devices in an automation system

About Us:

Axion Automation Ltd is a leading manufacturer of high-performance motion control technology. We are committed to providing exceptional products and services to our customers.