Product Support Specialist
2 days ago
Job Summary:
We are seeking a skilled Product Support Specialist to join our team at Axion Automation Ltd. The successful candidate will provide technical support to our customers, ensuring they receive the best possible service.
Key Responsibilities:
- Provide technical support to customers via multiple media channels
- Support and train in-house and external applications engineers
- Enable communication between customers and development teams
- Produce technical documentation and communications
- Work with customers to create world-class technical solutions using our products
Requirements:
- Degree or equivalent qualification in Mechanical, Mechatronic or Electronic engineering
- Ability to understand Drives parameters
- Modify Drives software
- Ability to communicate ideas clearly, both verbally and in writing
- Understanding of customer requirements including typical manufacturing processes
- Ability to work collaboratively in a team environment
- Good analytical and problem-solving skills
- Ability to produce technical documentation to a professional standard
Desirable Requirements:
- Experience using stand-alone automation systems: e.g. PLC or Motion Controller.
- Knowledge of a programming language; for example: C, BASIC, Python.
- Programming with the standard IEC61131-3 languages.
- Application and configuration of Industrial Robots.
- Servo and/ or Stepper drives and motors.
- Using real-time deterministic networks, e.g. EtherCAT, Sercos, CanOpen, Profinet RT.
- Programming and configuration of touch-screen HMIs
- Practical experience of electrical interfacing between devices in an automation system.
How to Apply:
Applications are welcome from engineers with experience in industrial automation and graduate engineers. Please note that our client is unable to offer Sponsorship or Visa support for this role.
This is a fantastic opportunity to join a growing company and contribute to the success of our team.
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