Product Support Specialist
1 month ago
We are seeking a highly skilled Product Support Specialist to join our team in Gloucester. As a Product Support Specialist, you will be responsible for providing technical support to our customers, working closely with our R&D team to ensure product needs align with customer feedback, and creating world-class technical solutions using Trio products.
Key Responsibilities:
- Provide technical support to customers via multiple media channels
- Support and train in-house and external applications engineers
- Enable communication between customers and development teams
- Produce technical documentation and communications
- Work with customers to create technical solutions using Trio products
- Collaborate with R&D to ensure product needs align with customer feedback
Requirements:
- Degree or similar higher qualification in Software/Mechatronics/Electronics or related discipline
- Experience in industrial automation and PLC programming
- Knowledge of programming languages such as C, BASIC, and Python
- Experience with real-time deterministic networks, e.g. EtherCAT, Sercos, CanOpen, Profinet RT
- Practical experience of electrical interfacing between devices in an automation system
Benefits:
- Attractive salary, profit-related pay, and pension contribution
- Some remote/hybrid working up to 25% of working time
- Group Life and Health Cashplan Insurance
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