Product Support Specialist

1 month ago


Tewkesbury, Gloucestershire, United Kingdom https:www.energyjobline.comsitemap Full time
Job Description

We are seeking a highly skilled Product Support Specialist to join our team in Gloucester. As a Product Support Specialist, you will be responsible for providing technical support to our customers, working closely with our R&D team to ensure product needs align with customer feedback, and creating world-class technical solutions using Trio products.

Key Responsibilities:

  • Provide technical support to customers via multiple media channels
  • Support and train in-house and external applications engineers
  • Enable communication between customers and development teams
  • Produce technical documentation and communications
  • Work with customers to create technical solutions using Trio products
  • Collaborate with R&D to ensure product needs align with customer feedback

Requirements:

  • Degree or similar higher qualification in Software/Mechatronics/Electronics or related discipline
  • Experience in industrial automation and PLC programming
  • Knowledge of programming languages such as C, BASIC, and Python
  • Experience with real-time deterministic networks, e.g. EtherCAT, Sercos, CanOpen, Profinet RT
  • Practical experience of electrical interfacing between devices in an automation system

Benefits:

  • Attractive salary, profit-related pay, and pension contribution
  • Some remote/hybrid working up to 25% of working time
  • Group Life and Health Cashplan Insurance


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