Product Support Specialist
2 weeks ago
We are seeking a highly skilled Product Support Engineer to join our team at Axion Recruitment. As a Product Support Engineer, you will be responsible for providing technical support to our customers, ensuring their products are functioning correctly and efficiently.
Key Responsibilities:- Provide technical support to customers via multiple media channels, including phone, email, and in-person meetings.
- Support and train in-house and external applications engineers on product usage and troubleshooting.
- Enable communication between customers and development teams to ensure product needs align with customer feedback.
- Produce technical documentation and communications to support product usage and troubleshooting.
- Work with customers to create world-class technical solutions using our products.
- Collaborate with our R&D team throughout the product development cycle to ensure product needs align with customer feedback.
- Degree or equivalent qualification in Mechanical, Mechatronic, or Electronic engineering.
- Ability to communicate ideas clearly, both verbally and in writing.
- Understanding of customer requirements, including typical manufacturing processes.
- Ability to work collaboratively in a team environment.
- Good analytical and problem-solving skills.
- Ability to produce technical documentation to a professional standard.
- A valid passport ensuring unrestricted travel to and from the UK, as responsibilities may require domestic and international travel.
- A valid UK driving licence.
- Experience using stand-alone automation systems, such as PLC or Motion Controller.
- Knowledge of a programming language, such as C, BASIC, or Python.
- Programming with standard IEC languages.
- Application and configuration of Industrial Robots.
- Using real-time deterministic networks, such as EtherCAT.
- Programming and configuration of touch-screen HMIs.
- Practical experience of electrical interfacing between devices in an automation system.
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