Enrolment Officer
3 weeks ago
Join our team at Total Training Provision as an Enrolment Officer, where you will play a vital role in the onboarding process for learners and employers onto qualifications using our online learning platform eassessor.
About the Role:We are seeking a highly organized and customer-focused individual to support the day-to-day administration of the onboarding process. As an Enrolment Officer, you will be responsible for:
- Supporting learner enrolment activities
- Conducting enrolment activities with accurate completion of funding paperwork
- Pipeline coordination – maintaining records and periodically reporting on onboarding status of all prospective learners
- Managing your own diary, planning travel time, and updating on changes that may impact future appointments
- Supporting induction days to minimize processing time of eligible learners
- Validation checks on paperwork
- Contacting learners and/or employers to support eligibility assessment and resolution of any eligibility queries
- Collating data on stakeholder expectations
- Identifying potential risks and escalating them to your Line Manager
- Undertaking regular professional development activities to ensure CPD status is maintained
- Ensuring timely processing, logging, and issue of learner paperwork/certification
We are looking for an individual with:
- Prior experience in onboarding
- The ability to prioritize and work within tight and changeable timeframes
- A proven track record in delivering a strong level of client service from start to completion of a client onboarding
- The ability to build and cultivate good working relationships with internal and external stakeholders
- Confidence, drive, and the ability to work independently
- Strong customer focus and relationship management skills
- Strong analytical skills, with the ability to follow through on all aspects of complicated workflows and excellent attention to detail
- Effective problem-solving skills, with the ability to listen to client and stakeholder requirements, anticipate, eliminate, mitigate, and escalate issues as appropriate
- Excellent verbal and written communication skills, with the ability to communicate clearly and effectively to management and present clear and concise solutions
- The ability to act with urgency, using powers of persuasion and good judgment to get things done
- IT proficiency, with experience in the use of educational databases
- A commitment to supporting cultures that embody positive change, continuous improvement, health and safety, safeguarding, and equality
- Planning, monitoring, and reporting skills
- A driving license
We offer a range of benefits, including:
- Total Leave – 25 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays = Total 35 Days
- 2 Years' Service – staff who have passed 2 years' service get an additional 2 days leave
- 5 Years' Service – Staff who have passed 5 years' service get an additional 2 days leave
- 10 Years' Service – Staff who have passed 10 years' service get an additional 2 days leave
- Total Work Anniversary – vouchers for colleagues who reach a work anniversary, £10 for every year reached
- Total Health – Health Insurance for all staff, with access to the Westfield Health Plan
- Total Fridays – Early Finish Fridays, with a 3pm finish on the last Friday of every month
- Bright Exchange – extra discounts and offers through Bright
- Dress Down Fridays – every Friday, staff do not need to wear formal work clothes
- Buy & Sell – buy up to 5 days annual leave and sell up to 3
We are an equal opportunities employer and welcome applications from people of all backgrounds. If you are ready to be part of something special, we look forward to receiving your application.
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Enrolment Officer
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Bootle, Sefton, United Kingdom Total Training Provision Full timeJob Title: Enrolment OfficerJoin Total Training Provision as an Enrolment Officer and play a vital role in the onboarding process for learners and employers onto qualifications using our online learning platform eassessor.About the Role:We are seeking a highly organized and customer-focused individual to support the day-to-day administration of the...
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Enrolment Officer
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Bootle, Sefton, United Kingdom Total Training Provision Full timeJob Title: Enrolment OfficerJoin Total Training Provision as an Enrolment Officer and play a vital role in the onboarding process for learners and employers onto qualifications using our online learning platform eassessor.About the Role:We are seeking a highly organized and customer-focused individual to support the day-to-day administration of the...
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Bootle, Sefton, United Kingdom Total Training Provision Full timeJob Title: Enrolment OfficerJoin Total Training Provision as an Enrolment Officer and play a vital role in the onboarding process for learners and employers. As a key member of our team, you will be responsible for ensuring a smooth and efficient experience for all stakeholders.Key Responsibilities:Support learner enrolment activities, ensuring accurate...
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Bootle, Sefton, United Kingdom Total Training Provision Full timeJob Title: Enrolment OfficerJoin Total Training Provision as an Enrolment Officer and play a vital role in the onboarding process for learners and employers. As a key member of our team, you will be responsible for ensuring a smooth and efficient experience for all stakeholders.Key Responsibilities:Support learner enrolment activities, ensuring accurate...
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Bootle, Sefton, United Kingdom Total Training Provision Full timeJob Title: Enrolment OfficerJoin our team at Total Training Provision as an Enrolment Officer, where you will play a crucial role in the onboarding process for learners and employers onto qualifications using our online learning platform eassessor.About the Role:We are seeking a highly organized and customer-focused individual to support the day-to-day...
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Bootle, Sefton, United Kingdom Total Training Provision Full timeJob Title: Enrolment OfficerJoin our team at Total Training Provision as an Enrolment Officer, where you will play a crucial role in the onboarding process for learners and employers onto qualifications using our online learning platform eassessor.About the Role:We are seeking a highly organized and customer-focused individual to support the day-to-day...
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Bootle, Sefton, United Kingdom Total Training Provision Full timeJob Title: Enrolment OfficerJoin our team at Total Training Provision as an Enrolment Officer, where you will play a vital role in the onboarding process for learners and employers onto qualifications using our online learning platform eassessor.About the Role:This is an exciting opportunity to work in a dynamic and supportive environment, where you will be...
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Bootle, Sefton, United Kingdom Total Training Provision Full timeJob Title: Enrolment OfficerJob Summary:At Total Training Provision, we are seeking an experienced Enrolment Officer to join our team. As an Enrolment Officer, you will be responsible for the day-to-day administration of the onboarding process for all Learners and Employers onto qualifications using our online learning platform eassessor. This will include...
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