Enrolment Officer

1 month ago

Bootle, Sefton, United Kingdom Total Training Provision Full time
Job Title: Enrolment Officer

We are seeking an experienced Enrolment Officer to join our team at Total Training Provision. As an Enrolment Officer, you will be responsible for the day-to-day administration of the onboarding process for all Learners and Employers onto qualifications using our online learning platform eassessor.

Key Responsibilities:
  • Support all learner enrolment activities
  • Conducting enrolment activities with accurate completion of funding paperwork
  • Pipeline Coordination – maintain records and periodically report on onboarding status of all prospective learners
  • Manage own diary, plan any travel time and update on changes that may impact future appointments
  • Supporting induction days (before, during and after) to minimise processing time of eligible learners
  • Validation checks on paperwork
  • Contact with learners and/or employers to support eligibility assessment and resolution of any eligibility queries
  • Collate data on stakeholder expectations
  • Identify potential risk and escalate these to Line Manager
  • Undertake regular professional development activities as agreed by the Delivery & Performance Manager to ensure CPD status is maintained
  • Ensure timely processing, logging and issue of learner paperwork / certification
Essential Criteria:
  • Prior experience in Onboarding
  • Demonstrated ability to prioritise and work within tight and changeable timeframes
  • Proven track record in delivering strong level of client service from start through to completion of a client onboarding
  • Ability to build and cultivate good working relationships with internal and external stakeholders
  • Confident, driven, self-starter with an ability to work independently
  • Strong customer focus and relationship management skills
  • Strong analytical skills: ability to follow through on all aspects of complicated workflows, excellent attention to detail
  • Effective problem-solver: ability to listen to client and stakeholder requirements, anticipate, eliminate, mitigate, escalate issues as appropriate
  • Excellent verbal and written communication skills: ability to communicate clearly and effectively to management, ability to present clear and concise solutions
  • Ability to act with urgency using powers of persuasion and good judgment to get things done
  • IT proficiency with experience in the use of educational databases
  • A commitment to supporting cultures that embody positive change, continuous improvement; health and safety, safeguarding and equality
  • Planning, monitoring, and reporting skills
  • Driving license

We offer a range of benefits, including 25 days annual leave, extra Christmas shopping day, extra day for Birthday, 8 Bank Holidays, and access to the Westfield Health Plan. We also offer opportunities for professional development and a supportive, inclusive work environment.

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