Enrolment Coordinator
1 week ago
About the Role:
We are seeking an experienced Enrolment Officer to join our team at Total Training Provision. As an Enrolment Officer, you will be responsible for the day-to-day administration of the onboarding process for all Learners and Employers onto qualifications using our online learning platform eassessor.
Key Responsibilities:
* Support all learner enrolment activities
* Conducting enrolment activities with accurate completion of funding paperwork
* Maintain records and periodically report on onboarding status of all prospective learners
* Manage own diary, plan any travel time and update on changes that may impact future appointments
* Supporting induction days (before, during and after) to minimise processing time of eligible learners
* Validation checks on paperwork
* Contact with learners and/or employers to support eligibility assessment and resolution of any eligibility queries
* Collate data on stakeholder expectations
* Identify potential risk and escalate these to Line Manager
* Undertake regular professional development activities as agreed by the Delivery & Performance Manager to ensure CPD status is maintained
* Ensure timely processing, logging and issue of learner paperwork / certification
Essential Criteria:
* Prior experience in Onboarding
* Demonstrated ability to prioritise and work within tight and changeable timeframes
* Proven track record in delivering strong level of client service from start through to completion of a client onboarding
* Ability to build and cultivate good working relationships with internal and external stakeholders
* Confident, driven, self-starter with an ability to work independently
* Strong customer focus and relationship management skills
* Strong analytical skills: ability to follow through on all aspects of complicated workflows, excellent attention to detail
* Effective problem-solver: ability to listen to client and stakeholder requirements, anticipate, eliminate, mitigate, escalate issues as appropriate
* Excellent verbal and written communication skills: ability to communicate clearly and effectively to management, ability to present clear and concise solutions
* Ability to act with urgency using powers of persuasion and good judgment to get things done
* IT proficiency with experience in the use of educational databases
* A commitment to supporting cultures that embody positive change, continuous improvement; health and safety, safeguarding and equality
* Planning, monitoring, and reporting skills
* Driving license
Benefits:
* Total Leave – all staff benefit from 25 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays = Total 35 Days
* 2 Years' Service – staff who have passed 2 years' service get an additional 2 days leave
* 5 Years' Service – Staff who have passed 5 years' service get an additional 2 days leave
* 10 Years' Service – Staff who have passed 10 years' service get an additional 2 days leave
* Total Work Anniversary – Vouchers for colleagues who reach a work anniversary, £10 for every year reached
* Total Health – Health Insurance all staff have access to the Westfield Health Plan
* Total Fridays – – Early Finish Fridays. On the last Friday of every month staff benefit from a 3pm finish
* Bright Exchange – Extra discounts and offers through Bright
* Buy & Sell – Buy up to 5 days annual leave and sell up to 3
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