Employment Advisor

7 months ago

Bootle, United Kingdom Total Training Provision Full time

**Employment Advisor Job Details**:

- ** Reports to**: Director of Business Development
- ** Position based**:Office Based
- Liverpool
- ** Salary Band**: £22,000 - £27,500 plus uncapped bonus
- ** Hours**: Full Time
- ** Holidays**:25 + all bank holidays, Birthday off, Christmas Shopping day
- ** Benefits**: Westfield Health Scheme

**Position Overview**:

- To be responsible for sourcing learners and placing them on our fully funded AEB courses.
- This will include creating and maintaining relationships with job centres, charities, schools, and other clients with a view to taking referrals for the funded courses we run.
- You will then be responsible for coordinating employer events (from relationships developed by the BDM) that will provide opportunities for learners to progress into employment.

**Key Role Responsibilities**:

- Promoting Total Training services, working closely with community groups, welfare to work organisations and other service providers across the region.
- Creating and maintaining relationships with local charities, schools, job centres and other partners to ensure a constant flow of learner referrals.
- Speaking with learners to gauge specific career path goals to ensure they are placed on courses relevant to their requirements.
- Enrolment of learners onto their chosen programme of learning
- Pipeline Coordination - maintain records and periodically report on onboarding status of all prospective learners.
- Attending face to face meetings with clients to ensure positive relationships are maintained
- Contact with learners and/or partners to support eligibility assessment and resolution of any eligibility queries.
- Work with local businesses and organisations to understand the needs of the residents and direct delivery accordingly.
- Identify potential risk and escalate these to Line Manager
- Undertake regular professional development activities as agreed by the Delivery & Performance Manager to ensure CPD status is maintained.
- Ensure timely processing, logging and issue of learner paperwork / certification.
- Undertake any other duties or projects, following and acting on any guidance given by the management team.

**Essential Criteria**:

- Prior experience in Onboarding
- Demonstrated ability to prioritise and work within tight and changeable timeframes
- Proven track record in delivering strong level of client service from start through to completion of a client onboarding
- Ability to build and cultivate good working relationships with internal and external stakeholders
- Confident, driven, self-starter with an ability to work independently
- Strong customer focus and relationship management skills
- Strong analytical skills: ability to follow through on all aspects of complicated workflows, excellent attention to detail
- Effective problem-solver: ability to listen to client and stakeholder requirements, anticipate, eliminate, mitigate, escalate issues as appropriate
- Excellent verbal and written communication skills: ability to communicate clearly and effectively to management, ability to present clear and concise solutions
- Ability to act with urgency using powers of persuasion and good judgment to get things done
- IT proficiency with experience in the use of educational databases
- A commitment to supporting cultures that embody positive change, continuous improvement; health and safety, safeguarding and equality
- Planning, monitoring and reporting skills
- Teaching and Learning delivery experience and/or Employability workshop experience - desirable
- Driving license

**Equal Opportunities**:
You are unique - and we love that about you.

**Total Rewards**:

- ** Total Leave** - all staff benefit from 25 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays = Total 35 Days
- ** 2 Years’ Service** - staff who have passed 2 years’ service get an additional 2 days leave
- ** 5 Years’ Service** - Staff who have passed 5 years’ service get an additional 2 days leave
- ** 10 Years’ Service** - Staff who have passed 10 years’ service get an additional 2 days leave
- ** Total Work Anniversary **- Vouchers for colleagues who reach a work anniversary, £10 for every year reached
- ** Total Health **- Health Insurance all staff have access to the Westfield Health Plan
- ** Total Fridays** - early Finish Fridays. One Friday of every month staff benefit from a 3pm finish
- ** Total Welcome** - Welcome Box. New starters will receive a welcome box which includes TTP goodies
- ** Total Performance** - Performance Award - staff can earn vouchers and other prizes for outstanding performance
- ** Dress Down Fridays** - every Friday staff do not need to wear formal work clothes and can donate £1 to our Charity of the Year
- ** Annual Staff Conference** - TTP hold an annual staff conference for all staff from across the country to get together
- T**otal Ideas** - we have a Total Ideas Inbox for staff to submit any ideas that will

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