Customer Service Advisor S1 specialist Contact

5 months ago

Bootle, United Kingdom Santander Full time

Customer Service Advisor | S1 |Specialist Contact Centre| Fraud

Country: United Kingdom

**Join our community.**

We are currently recruiting Customer Service colleagues for Part Time positions within our Fraud Payments business area, with a starting package up to £25,062 (pro rata) this is made up of a base salary of £23,036 (pro rata) along with an additional £500 flexible benefit and up to a £1526 (pro rata) discretionary performance related bonus.

Fraud and Scams can turn our customers lives upside down
- As a Fraud and Scam specialist you’ll be there for them in the moments that matter. You can stop this from happening.

If you deliver great customer service, have excellent listening skills and are driven to protecting customers, this is the opportunity for you by being part of a dynamic and highly skilled team who combat fraud and scams everyday.

**The difference you’ll make**:

- Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams
- Showing great personal resilience in the face of challenging customer situations to deliver great outcomes
- Championing customer experience, delivering a personal touch tailored to our customers needs. Showing empathy and understanding focused on the right outcome
- Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development

**What you'll bring**:

- Exceptional listening and communication skills with the ability to show empathy in a customer situation
- Experience of working within a customer services role, previous telephony experience not essential

**It would also be nice for you to have**:

- Strong teamwork with a high level of motivation
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know**:
We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

This role is based in Bootle and our current expectation is at least 2 days in an office every week.

**Shift option**:

- Part - time working 5 days a week, including alternate Saturdays and Sundays
- Fixed start time 6pm - 11pm
- 25 hours per week

**Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.
- Starting salary of £23,036 (pro rata) plus a £500 annual cash allowance to spend on our great range of benefits.
- Twilight Allowance of £1,900 (pro rata)
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to work in the UK.**

**What to do next.**

If this sounds like a role you’re interested in, then please apply.

  • Customer Service Advisor

    5 months ago

    Bootle, United Kingdom Santander Full time

    Customer Service Advisor / S1 / Full Time / Everyday Banking Country: United Kingdom **Overnight Chat Advisor | S1 | Bootle**: **Join our Community.** We are currently recruiting Overnight Chat Customer Service colleagues on a full time basis, with a starting package up to £28,176 this is made up of a base salary of £22,400 along with an additional...

  • Customer Service Advisor S1 Fraud Bootle

    5 months ago

    Bootle, United Kingdom Santander Full time

    Customer Service Advisor | S1 | Fraud | Bootle Country: United Kingdom **Join our community** **We are currently recruiting Customer Service colleagues for Part Time positions within our Fraud Payments business area, with a starting package up to £25,062 (pro rata) this is made up of a base salary of £23,036 (pro rata) **along with an additional £500...

  • Customer Service Advisor S1 Part Time Everyday

    5 months ago

    Bootle, United Kingdom Santander Full time

    Customer Service Advisor | S1 | Part Time | Everyday Banking Country: United Kingdom **Join our community.** - We are currently recruiting Customer Service Advisors with a starting package up to £24,384 (Pro Rata), this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1484 discretionary performance...

  • Customer Service Representative S1 Complaints Bootle

    5 months ago

    Bootle, United Kingdom Santander Full time

    Customer Service Representative | S1 | Complaints | Bootle Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community.** We are currently recruiting Customer Solutions Investigators in our Complaints Team, with a starting package of £23,390, this is made up of a base salary £21,393 along with an additional £500 Flexible benefit up to...

  • Customer Service Advisor

    5 months ago

    Bootle, United Kingdom Ideal Recruit Full time

    Permanent - Bootle - Posted 5 hours ago - Salary: ££23k per year **Customer Service Advisor** **Bootle, Liverpool** **Monday, Tuesday, Thursday 9am-5pm (office based)** **Friday 9am-5pm, Saturday 9am-3pm (remote)** **£23K** Ideal Recruit are looking for an experienced Customer Service Advisor for our thriving e-commerce client within the beauty...

  • Customer Service Advisor

    5 months ago

    Bootle, United Kingdom Ideal Recruit Full time

    Permanent - Bootle - Posted 5 hours ago - Salary: ££24k - 25k per year **Customer Service Advisor** **Bootle, Liverpool** **Monday, Tuesday, Thursday 9am-5pm (office based)** **Friday 9am-5pm, Saturday 9am-3pm (remote)** **£24k-£25k** Ideal Recruit are looking for an experienced Customer Service Advisor for our thriving e-commerce client within the...

  • Customer Service Advisor

    5 months ago

    Bootle, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 820101261**£23,000 Per Annum** - Full Time**Permanent** **Bootle, Merseyside** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor** **Bootle** **£23,000 basic salary** **Monday, Tuesday & Thursday office based 9am to 5pm. Friday 9am to 5pm and Saturday 9am to 3pm...

  • Customer Service Advisor

    5 months ago

    Bootle, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 820101288**£24,000 - £25,000 Per Annum** - Full Time**Permanent** **Bootle, Merseyside** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor** **Bootle** **£24,000 to £25,000 basic salary** **Monday, Tuesday & Thursday office based 9am to 5pm. Friday 9am to 5pm and Saturday 9am to 3pm...

  • Customer Service Advisor

    5 months ago

    Bootle, United Kingdom Santander Full time

    Customer Service Advisor / S / Full Time / Everyday BankingCountry: United Kingdom Overnight Chat Advisor | S | Bootle Join our Community. We are currently recruiting Overnight Chat Customer Service colleagues on a full time basis, with a starting package up to £, this is made up of a base salary of £, along with an additional £ flexible benefit, up...

  • Customer Service Advisor

    5 months ago

    Bootle, United Kingdom KELTEK Recruitment Full time

    KELTEK are looking to recruit and experienced Customer Service Advisor to join a fantastic company that comes highly recommended by current and past employees. This position is in the central Bootle area, easily commutable by car or public transport. This position comes with great rates of pay and bonus opportunities, many additional benefits and company...

  • Customer Service Advisor

    5 months ago

    Bootle, United Kingdom Recruit Right Full time

    **Job Title**: Customer Service Advisor **Salary**: £25000 **Location**: L20 Our client is currently looking for a Customer Service Advisor to Join their team. They are looking for a highly motivated individual who works well within a team environment. The role will be dealing with existing customers who are looking to amend their service with the...

  • Customer Service Advisor

    5 months ago

    Bootle, United Kingdom Recruit Right Full time

    **Job Title**: Customer Service Advisor **Salary**: £25000 **Location**: L20 Our client is currently looking for a Customer Service Advisor to Join their team. They are looking for a highly motivated individual who works well within a team environment. The role will be dealing with existing customers who are looking to amend their service with the...

  • Tiktok & Customer Service Advisor

    5 months ago

    Bootle, United Kingdom Ideal Recruit Full time

    Permanent - Bootle - Posted 5 hours ago - Salary: ££23k per year **TikTok & Customer Service Advisor** **Bootle** **Monday, Tuesday, Thursday 9am-5pm (office based)** **Friday 9am-5pm, Saturday 9am-3pm (remote)** **Salary: £23,000** **Key Responsibilities**: - Handling TikTok Socials within the am and pm to ensure it is fully up to date. - Managing...

  • Tiktok & Customer Service Advisor

    5 months ago

    Bootle, United Kingdom Ideal Recruit Full time

    Permanent - Bootle - Posted 5 hours ago - Salary: ££24k - 25k per year **TikTok & Customer Service Advisor** **Bootle** **Monday, Tuesday, Thursday 9am-5pm (office based)** **Friday 9am-5pm, Saturday 9am-3pm (remote)** **£24k -£25k** **Key Responsibilities**: - Handling TikTok Socials within the am and pm to ensure it is fully up to date. -...

  • Claims Support S1 Fraud Operations Bootle

    5 months ago

    Bootle, United Kingdom Santander Full time

    Claims Support | S1 | Fraud Operations | Bootle Country: United Kingdom WHAT YOU WILL BE DOING Join our community. As our Fraud Operations team continues to expand to protect our customers and communities, we are seeking a Fraud Operations Claim Support advisor to join our Bootle team. You’ll be an important member of our administration team where you...

  • Claims Support S1 Fraud Operations Bootle

    5 months ago

    Bootle, United Kingdom Santander Full time

    Claims Support | S1 | Fraud Operations | Bootle Country: United Kingdom **WHAT YOU WILL BE DOING** **This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.** **Join our community.** As our fraud operations team continues to expand to protect our customers and communities, we are seeking a...

  • Customer Experience Advisor

    1 month ago

    Bootle, Sefton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Bootle, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Experience Advisor

    1 month ago

    Bootle, Sefton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Bootle, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    1 month ago

    Bootle, Sefton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely with...

  • Customer Service Representative

    1 month ago

    Bootle, Sefton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely with...