Customer Service Advisor
6 months ago
Permanent
- Bootle
- Posted 5 hours ago
- Salary: ££24k - 25k per year
**Customer Service Advisor**
**Bootle, Liverpool**
**Monday, Tuesday, Thursday 9am-5pm (office based)**
**Friday 9am-5pm, Saturday 9am-3pm (remote)**
**£24k-£25k**
Ideal Recruit are looking for an experienced Customer Service Advisor for our thriving e-commerce client within the beauty sector based in Bootle, Liverpool. You will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
**Key Responsibilities**:
and promptly.
- Recording details of customer comments on the database provided, leaving clear notes.
- Demonstrating strong product knowledge to ensure all customer queries are answered.
- Building rapport with customers and providing exceptional service.
- Achieving the key targets set.
- Adhering to quality standards and ensure consistency in all interactions.
- Weekly Reporting.
**Requirements**:
- Objection handling skills.
- Excellent communication and interpersonal skills.
- Great rapport building.
- Computer literate (Word, Excel).
- At least 2 years’ experience in customer service - Preferably on digital platforms.
Unfortunately, due to a high number of applicants only those who are shortlisted for this position will be contacted, please take a look at our website for other positions available.
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