Customer Service Advisor

6 months ago

Bootle, United Kingdom Recruit Right Full time

**Job Title**: Customer Service Advisor

**Salary**: £25000

**Location**: L20

Our client is currently looking for a Customer Service Advisor to Join their team. They are looking for a highly motivated individual who works well within a team environment. The role will be dealing with existing customers who are looking to amend their service with the company and also dealing with retentions.

Your main Duties and responsibilities are as follows:

- Responsible for managing situations where customers intend to switch suppliers or cancel their services
- Be understanding, pragmatic and quick thinking, able to resolve and overcome customer issues to ensure a satisfactory outcome for them and maintain their custom.
- Through the development and implementation of sound retention strategies and the use of effective negotiation skills minimise the impact of cancellation request and rate reductions and secure updated contract agreements from customers
- Ability to build relationships and rapport with all levels of people, and have personable and productive conversations with them.
- Provide ongoing education of contract details and additional services to existing customers, and by obtaining customer contract commitments using sound telephone-based negotiation practices.
- Generate revenue growth by utilising a consultative selling approach with new sales of additional services and retention of current waste management customers.
- Increases revenue and profitability by delivering proposals on retention calls to improve the customers’ service and/or profitability while minimizing price reductions.
- Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on service levels, containers and equipment.
- Proposes customer solutions that are compliant with appropriate safety, environmental and local regulations.
- Deal with and resolve Subcontractor service issues to ensure a high level of service and customer service is given to the customer.
- Support the field sales team by implementing agreements and day to day guidance.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Work Location: In person

Reference ID: JBRR

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