Legal First Response Advisor

6 months ago


Bootle, United Kingdom Swift Temps Full time

**Swift Placements **are currently recruiting on behalf of our progressive and expert Legal client, based in Bootle. Due to ongoing growth within the company, an exciting opportunity to join the team has arisen as a **First Response Advisor.**

Due to consistent and continued growth, we have several exciting opportunities to hire a number of customers focused and results driven First Response Advisors to join our contact center teams based in Bootle, Liverpool.

**What are we looking for?**
- Note that full training will be provided, so you will be given every opportunity to succeed, and we are looking for people who are keen to develop as the company grows further.

**Role Responsibilities**
- Manage new claims enquiries via inbound or outbound calls to follow up on our customer’s initial web enquiry - no cold calling involved.
- Your role will be to assess the enquiries and look for potential opportunities for pursuing a claim. This will be done by running through a structured pre-qualification call with the customer to obtain specific information.
- Working to set key performance targets and ensuring that all enquiries are handled in accordance with service level agreements and applicable regulations (don’t worry full training given)

**Requirements**:

- As mentioned above, previous experience as a Customer Service Advisor would be advantageous though not a must have.
- A commitment to delivering excellent customer service.
- You will need to be computer literate.
- Target driven and able to successfully meet KPI measures.
- Experience within legal services, claims management, insurance or financial services would be advantageous but not essential.

**Benefits**:

- Performance Bonus
- Death In Service
- Medicash
- Holiday Buyout Scheme
- Birthday Day Off
- Social Events
- Monthly breakfast club
- Employee of month incentives

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£20,000.00 per year

**Benefits**:

- Life insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Bootle, Merseyside: reliably commute or plan to relocate before starting work (required)

**Experience**:

- First Response: 1 year (preferred)

Work Location: In person

Reference ID: INDL


  • Personal Advisor

    6 months ago


    Bootle, United Kingdom Fox Morris Group Full time

    Personal Advisor - Sefton Council (HYBRID WORKING) Key Objectives To contribute to the operational delivery of an effective Children’s Social Care Service as part of a team responsible for safeguarding and promoting the welfare of children and young people who will be leaving or have left care provision, continuously improving outcomes. To be...

  • Parts Advisor

    6 months ago


    Bootle, United Kingdom Peoples Ford Full time

    **Parts Advisor** This role will provide support to both the Service Team and the Parts Department as a Parts Advisor. This role will be the link between our customers and the workshop. If you have a passion for customer service, have a desire to deliver the highest quality of customer care and enjoy working in an environment where no two days are the same...

  • Legal Administrator

    6 months ago


    Bootle, United Kingdom Swift Temps Full time

    **Swift Placements** are currently recruiting on behalf of our progressive and expert Legal client, based in Bootle. Due to ongoing growth within the company, an exciting opportunity to join the team has arisen as a **Legal Admin.** **Responsibilities** - Gather the required information surrounding the case, assess whether case meets criteria and can be...


  • Bootle, United Kingdom Fox Morris Group Full time

    Personal Advisor - Sefton Council (HYBRID WORKING) We are looking for a **Personal Advisor **will be based at: To contribute to the operational delivery of an effective Children’s Social Care Service as part of a team responsible for safeguarding and promoting the welfare of children and young people who will be leaving or have left care provision,...


  • Bootle, United Kingdom Ideal Recruit Full time

    Permanent - Bootle - Posted 5 hours ago - Salary: ££23k per year **Customer Service Advisor** **Bootle, Liverpool** **Monday, Tuesday, Thursday 9am-5pm (office based)** **Friday 9am-5pm, Saturday 9am-3pm (remote)** **£23K** Ideal Recruit are looking for an experienced Customer Service Advisor for our thriving e-commerce client within the beauty...


  • Bootle, United Kingdom Ideal Recruit Full time

    Permanent - Bootle - Posted 5 hours ago - Salary: ££24k - 25k per year **Customer Service Advisor** **Bootle, Liverpool** **Monday, Tuesday, Thursday 9am-5pm (office based)** **Friday 9am-5pm, Saturday 9am-3pm (remote)** **£24k-£25k** Ideal Recruit are looking for an experienced Customer Service Advisor for our thriving e-commerce client within the...


  • Bootle, Sefton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Bootle, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Bootle, United Kingdom Recruit Right Full time

    **Job Title**: Customer Service Advisor **Salary**: £25000 **Location**: L20 Our client is currently looking for a Customer Service Advisor to Join their team. They are looking for a highly motivated individual who works well within a team environment. The role will be dealing with existing customers who are looking to amend their service with the...


  • Bootle, United Kingdom Recruit Right Full time

    **Job Title**: Customer Service Advisor **Salary**: £25000 **Location**: L20 Our client is currently looking for a Customer Service Advisor to Join their team. They are looking for a highly motivated individual who works well within a team environment. The role will be dealing with existing customers who are looking to amend their service with the...

  • Employment Advisor

    6 months ago


    Bootle, United Kingdom Get Set UK Full time

    **Get Set for Being Part of a Winning Team** At Get Set UK, we're not just a team; we're a community committed to making a real difference in people's lives. We understand that real change starts with real people - which is why we dedicate ourselves to supporting individuals to make positive alterations in their lives. We are currently on the lookout for...

  • Employment Advisor

    7 months ago


    Bootle, United Kingdom Get Set UK Full time

    **Employment Advisor** Location - Bootle Salary - £26,500 - £29,000 Fulltime - Monday to Friday - Get Set UK (GSUK) delivers high-quality services within local communities across a range of sectors, including Employment Services, Education and Refugee Integration and Support. We are a fast-growing business with a mission to support more people to...


  • Bootle, United Kingdom Ideal Recruit Full time

    Permanent - Bootle - Posted 5 hours ago - Salary: ££24k - 25k per year **TikTok & Customer Service Advisor** **Bootle** **Monday, Tuesday, Thursday 9am-5pm (office based)** **Friday 9am-5pm, Saturday 9am-3pm (remote)** **£24k -£25k** **Key Responsibilities**: - Handling TikTok Socials within the am and pm to ensure it is fully up to date. -...


  • Bootle, United Kingdom Ideal Recruit Full time

    Permanent - Bootle - Posted 5 hours ago - Salary: ££23k per year **TikTok & Customer Service Advisor** **Bootle** **Monday, Tuesday, Thursday 9am-5pm (office based)** **Friday 9am-5pm, Saturday 9am-3pm (remote)** **Salary: £23,000** **Key Responsibilities**: - Handling TikTok Socials within the am and pm to ensure it is fully up to date. - Managing...


  • Bootle, Sefton, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Sales and Service Advisor to join our retail team in Bootle, United Kingdom, and deliver exceptional customer service and support the store's day-to-day operations.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain...

  • Parts Advisor

    6 months ago


    Bootle, United Kingdom Johnsons Cars Full time

    Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we're not just selling cars; we're creating exceptional experiences for our customers. With 58 multi-award-winning Dealerships across the UK, we are a trusted name representing 17 car manufacturers. From Volkswagen to Volvo, Honda to Toyota Lexus, we've got it. Established in...


  • Bootle, United Kingdom McDermott SMith Law Full time

    **Assistant Legal Accountant** We are looking for a diligent, confident, self-motivated person to fill the role of Assistant Accountant within our Accounts Department, must have good organisational and communication skills and basic knowledge of Microsoft Excel, Previous Proclaim Experience Required. **Responsibilities** - General financial accounting...


  • Bootle, United Kingdom Santander Full time

    Customer Service Advisor / S1 / Full Time / Everyday Banking Country: United Kingdom **Overnight Chat Advisor | S1 | Bootle**: **Join our Community.** We are currently recruiting Overnight Chat Customer Service colleagues on a full time basis, with a starting package up to £28,176 this is made up of a base salary of £22,400 along with an additional...


  • Bootle, United Kingdom Santander Full time

    Customer Service Advisor | S1 | Part Time | Everyday Banking Country: United Kingdom **Join our community.** - We are currently recruiting Customer Service Advisors with a starting package up to £24,384 (Pro Rata), this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1484 discretionary performance...

  • Employment Advisor

    6 months ago


    Bootle, United Kingdom Total Training Provision Full time

    **Employment Advisor Job Details**: - ** Reports to**: Director of Business Development - ** Position based**:Office Based - Liverpool - ** Salary Band**: £22,000 - £27,500 plus uncapped bonus - ** Hours**: Full Time - ** Holidays**:25 + all bank holidays, Birthday off, Christmas Shopping day - ** Benefits**: Westfield Health Scheme **Position...

  • Employment Advisor

    7 months ago


    Bootle, United Kingdom Total Training Provision Full time

    **Employment Advisor** *** **Reports to**: Director of Business Development **Position based**:Office Based - Liverpool **Salary Band**: £22,000 - £27,500 plus uncapped bonus **Hours**: Full Time **Holidays**:25 + all bank holidays, Birthday off, Christmas Shopping day **Benefits**: Westfield Health Scheme To be responsible for sourcing learners...