Legal First Response Advisor

1 week ago


Bootle, United Kingdom Swift Temps Full time

**Swift Placements **are currently recruiting on behalf of our progressive and expert Legal client, based in Bootle. Due to ongoing growth within the company, an exciting opportunity to join the team has arisen as a **First Response Advisor.**

Due to consistent and continued growth, we have several exciting opportunities to hire a number of customers focused and results driven First Response Advisors to join our contact center teams based in Bootle, Liverpool.

**What are we looking for?**
- Note that full training will be provided, so you will be given every opportunity to succeed, and we are looking for people who are keen to develop as the company grows further.

**Role Responsibilities**
- Manage new claims enquiries via inbound or outbound calls to follow up on our customer’s initial web enquiry - no cold calling involved.
- Your role will be to assess the enquiries and look for potential opportunities for pursuing a claim. This will be done by running through a structured pre-qualification call with the customer to obtain specific information.
- Working to set key performance targets and ensuring that all enquiries are handled in accordance with service level agreements and applicable regulations (don’t worry full training given)

**Requirements**:

- As mentioned above, previous experience as a Customer Service Advisor would be advantageous though not a must have.
- A commitment to delivering excellent customer service.
- You will need to be computer literate.
- Target driven and able to successfully meet KPI measures.
- Experience within legal services, claims management, insurance or financial services would be advantageous but not essential.

**Benefits**:

- Performance Bonus
- Death In Service
- Medicash
- Holiday Buyout Scheme
- Birthday Day Off
- Social Events
- Monthly breakfast club
- Employee of month incentives

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£20,000.00 per year

**Benefits**:

- Life insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Bootle, Merseyside: reliably commute or plan to relocate before starting work (required)

**Experience**:

- First Response: 1 year (preferred)

Work Location: In person

Reference ID: INDL



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