Customer Service Advisor S1 Part Time Everyday

7 months ago

Bootle, United Kingdom Santander Full time

Customer Service Advisor | S1 | Part Time | Everyday Banking

Country: United Kingdom

**Join our community.**
- We are currently recruiting Customer Service Advisors with a starting package up to £24,384 (Pro Rata), this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1484 discretionary performance related bonus. _
- For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. _
- We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience. _
- You’ll be flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. And you’ll be encouraged ‘Think Customer’ and share ideas on improving processes and customer experience. You’re the eyes and ears of our business after all. _

**The difference you’ll make**:

- _Acting as the first point of contact for customers over the phone _
- _Assisting with day-to-day transactions, queries, and servicing _
- _Updating customer records _
- _Helping to keep our customers and the bank safe _
- _Building relationships and finding solutions _
- _Developing your knowledge of services and products to help our customers _
- _Identifying new ways to improve the customer experience _

**What you’ll bring**:

- _Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we’ll provide you training _
- _The ability to listen and communicate effectively with customers to truly understand their needs _

**It would also be nice for you to have**:

- _A real desire to go above-and-beyond for customers _
- _Effective team working skills with a flexible, can-do approach to work _
- _Ability to follow process but also think on your feet _
- _Openness to a broad range of activities even if outside of standard expectations _
- _You will require the right to work in the UK (please see details below) _

**What else you need to know**:

- We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility. _
- By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process. _
- This role is based in Bootle and our current expectation is at least 2 days in an office every week. _
- If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these. _
- This role is 20 hours per week, Monday to Friday 10:00-14:00 alongside one in every two Sundays with a day off during the week. _

**Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.
- Starting salary of £22,400 plus a £500 annual cash allowance to spend on our great range of benefits
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- We put 8% of salary into your pension, even if you don’t contribute yourself
- We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- Support your favourite causes through charitable giving and our

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