Claims Support S1 Fraud Operations Bootle

3 months ago


Bootle, United Kingdom Santander Full time

Claims Support | S1 | Fraud Operations | Bootle

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.**

**Join our community.**

As our fraud operations team continues to expand to protect our customers and communities, we are seeking a Fraud Operations Claim Support to join us.

You’ll be an important member of the team - as part of the administration role, it will be down to you to support our fraud teams and help to keep the bank and our customers safe from illegal activities.

If this sounds like the type of role that you’d enjoy, we’d like to hear from you.

**The difference you’ll make.**
- Calculating charges and interest.
- Reporting suspect telephone numbers to third party institutions.
- Supporting the Investigations teams with various tasks to maximise efficiencies and help reduce fraud/customer losses.
- Enabling team members to protect the bank, our customers and our Shareholders against Financial Crime.
- Providing suggestions to improve the customer experience.

**What you’ll bring.**
- Good knowledge of Risk Management, with excellent attention to detail.
- Demonstrable data analysis skills, with good knowledge of IT systems and Microsoft packages.

**It would also be nice for you to have.**
- Proven experience of Partenon.
- Attention to details.
- Good written communication skills.

**What else you need to know.**

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. We aim to offer different ways of working to ensure the best experience for you and for our customers. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

This role is based in Bootle, Liverpool and you will be expected to spend 40% of your time in this office.

There are permanent and fixed term contract positions available. You will be working Monday - Sunday am - 9pm on a shift pattern.

**Everyday Inclusion**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**What to do next.**

If this sounds like a role you’re interested in, then please apply.



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