Assistant Store Manager

5 days ago

Sheffield, Sheffield, United Kingdom KIKO MILANO Full time

Job Summary:

The Assistant Store Manager is a key role within KIKO MILANO, responsible for driving customer experience, sales, and business performance in our stores. As a leader, you will be accountable for the store's success, working closely with the Store Manager to achieve business goals.

Main Responsibilities:

People Management:

  • Lead and Develop the Team: Coach and support the team to deliver exceptional customer experience and business results.
  • Recruitment and Onboarding: Recruit, onboard, train, and support the team to ensure they have the skills and knowledge to deliver the KIKO MILANO customer experience.
  • Team Planning and Leave Management: Ensure all store planning and annual leave is aligned with business needs.
  • Product Knowledge and Coaching: Coach the team on products, makeup application techniques, and selling techniques to deliver the KIKO MILANO customer experience.

Customer Experience / Business Management:

  • Business Performance Monitoring: Monitor business KPIs and set follow-up action plans to ensure the store meets its goals.
  • Business Goal Delivery: Deliver business goals as defined with the Store Manager, including customer experience, sales, and operational excellence.
  • Action Prioritization: Prioritize actions for the store that have the most impact on business goals, as agreed with the Store Manager.
  • Training and Development: Complete all required training, quizzes, and development elements to ensure ongoing learning and growth.
  • Business KPI Monitoring: Consistently monitor business KPIs, including LFL progression, conversion rate, average ticket, and stock loss.

Procedures and Policies Execution:

  • Compliance and Governance: Ensure stores are compliant with all KIKO MILANO standards and procedures.
  • Operational Excellence: Guarantee the execution of the promotional calendar and adherence to operational procedures.
  • Procedure Review and Compliance: Regularly review procedures and address any issues with the Store Manager to ensure compliance with corporate policies.

Requirements:

  • Leadership Experience: Minimum 3 years of experience in a similar role within the retail industry.
  • Leadership Skills: Demonstrated leadership skills and ability to effectively manage a team.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills.
  • Organizational and Time Management: Strong organizational and time management abilities.
  • Sales and Business Growth: Proven track record of achieving sales targets and driving business growth.
  • Inventory Management and Visual Merchandising: Knowledge of inventory management and visual merchandising.
  • Data Analysis: Ability to analyze sales data and make informed decisions.
  • Flexibility: Flexibility to work evenings, weekends, and holidays as required.
  • Technical Skills: Proficiency in using point-of-sale (POS) systems and other retail software.
  • Beauty Industry Knowledge: Passion for the beauty industry and familiarity with KIKO MILANO products.

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