Store Operations Manager

3 weeks ago


Sheffield, Sheffield, United Kingdom House of Fraser Full time
Retail Department Supervisor

Company Overview:

House of Fraser is a prominent department store chain operating throughout the UK and Ireland, renowned for its rich history of over 170 years and a diverse portfolio featuring more than 500 global brands. We are embarking on an exciting journey with our new Frasers store concept and are seeking dedicated Floor Managers to oversee our Premium Frasers Floor in our flagship store.


Role Overview:

As a Retail Department Supervisor, you will report directly to the Store Manager and play a pivotal role in supporting the store's operations and team dynamics. Your primary responsibilities will include training, coaching, and fostering team engagement to exceed company objectives. You will be instrumental in driving business initiatives while ensuring operational excellence across customer service, budget management, and product oversight. Additionally, you will assume responsibility for key areas in the absence of the Store Manager.


Key Responsibilities:

  1. Operations:
    Assist in managing all store operations and ensure all KPIs are met. Plan workloads to maintain an efficient and productive team. Make informed decisions and delegate tasks effectively. Uphold compliance with processes and procedures, ensuring a safe environment for both staff and customers. Facilitate training and coaching to instill best practices.
  2. Controls:
    Utilize reports to monitor wage controls weekly and resolve any discrepancies promptly. Assist in planning store schedules aligned with trading patterns and business expectations. Ensure compliance with payroll processing and address issues effectively. Maintain daily store structure to meet compliance, customer service, and security standards.
  3. Sales:
    Understand customer expectations and motivate the team to deliver exceptional service. Train the team on product features to maximize sales opportunities. Track assigned KPI targets and communicate progress to the team. Maintain a strong awareness of the retail landscape, including competitors and market challenges.
  4. Development:
    Identify and nurture internal talent while supporting performance management processes. Address performance issues professionally and constructively. Engage in personal development and embrace feedback. Promote the core values of Frasers Group and encourage team engagement.
  5. Leadership and Management:
    Inspire and model exemplary behavior for the team. Coach and motivate staff to achieve collective success. Take ownership of key areas and assist the Store Manager in driving store performance. Build strong relationships within the team to ensure alignment with store goals.

Qualifications:

  • Minimum of 3 years of management experience in a fast-paced retail environment.
  • Proven ability to positively influence sales, payroll, and inventory management.
  • Demonstrated success in developing talent within a team.
  • Ability to thrive under pressure and meet strict deadlines.
  • Commitment to supporting the Store Manager in achieving high standards of store operations and customer service.
  • Previous experience as a Store Manager or Assistant Manager is preferred.

Benefits:

  • Competitive salary with performance-based commission.
  • Monthly bonuses based on commercial performance.
  • Generous staff discount across all Frasers Group stores.
  • Access to comprehensive training and development programs.
  • Opportunities for career progression and personal growth.
  • Long service awards and additional employee benefits.


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