Key Holder

2 months ago


Sheffield, Sheffield, United Kingdom Estée Lauder Companies Full time
Job Summary:

The Estée Lauder Companies is seeking a Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the store. As a Key Holder, you will be responsible for leading by example, coaching, and mentoring team members to achieve sales and customer service targets.

Key Responsibilities:
  • Support the Store Manager and Assistant Manager in store operations, including cash reconciliation and opening/closing procedures.
  • Lead by example, demonstrating exceptional customer service skills and a passion for delivering an inspirational in-store experience.
  • Coach and mentor team members to achieve sales and customer service targets, providing guidance and support as needed.
  • Assist with training and development of team members, ensuring they have the skills and knowledge required to succeed in their roles.
  • Contribute to the development of a positive and inclusive store culture, promoting a consumer-first mindset and a commitment to excellence.
Requirements:
  • Previous retail operations experience, including cash reconciliation and opening/closing procedures.
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets.
  • A passion for delivering exceptional customer service and a commitment to leading by example.
  • An approachable and friendly personality, with excellent communication and interpersonal skills.
  • Flexible availability across days and hours, with a willingness to work a variable schedule.
  • Proof of right to live and work in the country.
What We Offer:
  • A competitive industry salary and commission scheme eligibility.
  • Annual leave and family leave, as well as a product discount/staff product concession monthly credit spend allowance.
  • Mental health wellbeing initiatives, including the Unmind app and employee assistant programme.
  • A benefits platform with exclusive discounts and offers.
  • Extensive training and development opportunities, designed to support your career growth and success.
About Us:

The Estée Lauder Companies is a people-first company, respecting and caring for our employees, communities, and consumers. We are committed to being the most inclusive and diverse beauty company in the world, and to being both the employer of choice for diverse talent and the brand of choice for our global consumers.


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