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2 months ago
About H&T Pawnbrokers
H&T Pawnbrokers is a leading financial services provider with a rich history spanning over 125 years. As the largest pawnbroker in the UK, we offer a unique blend of traditional values and modern innovation.
Our Business
We operate a network of over 270 high street stores, providing essential financial services to local communities. Our business is built on a foundation of trust, expertise, and customer-centricity.
Job Summary
We are seeking an experienced Deputy Manager to join our team. As a key member of our store leadership, you will be responsible for leading a team of outstanding store colleagues, ensuring the smooth running of daily processes, and contributing to the growth and success of our business.
Key Responsibilities
- Lead and motivate a team of store colleagues to deliver exceptional customer service and achieve sales targets.
- Ensure the efficient operation of store processes, including cash handling, stock management, and customer transactions.
- Develop and implement strategies to drive sales growth, improve customer engagement, and enhance the overall store experience.
- Collaborate with the store management team to achieve business objectives, share best practices, and provide support as needed.
- Monitor and control store expenses, inventory, and assets to ensure optimal performance.
- Stay up-to-date with industry trends, competitor activity, and regulatory requirements to inform business decisions.
Requirements
- Proven experience in a team leader or deputy manager role, preferably in a retail or financial services environment.
- Excellent communication, interpersonal, and leadership skills to motivate and inspire team members.
- Strong analytical and problem-solving skills to drive business growth and improve store performance.
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
- Flexibility to work a variety of shifts, including Saturdays, and adapt to changing business needs.
What We Offer
- A competitive salary and quarterly performance-related bonus.
- 30 days holiday (including bank holidays) and the flexibility to buy and sell days.
- Up to 25% discount on our range of new and pre-loved jewellery and watches.
- Pension and life assurance.
- A comprehensive training package and mentoring to support your career development.
- An annual loan for your parking permit or season ticket to help your commute to work.
- The option to take part in our cycle to work scheme.
- The chance to be involved in our charity partnership with Fareshare UK.
Why Join Us
H&T Pawnbrokers is a company that values diversity, inclusivity, and community involvement. We celebrate the uniqueness of our people and offer a supportive environment that encourages growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.