Assistant Store Manager
2 months ago
Job Summary:
The Assistant Store Manager is a key role within KIKO MILANO, responsible for driving customer experience, sales, and business performance in our stores. As a KIKO Ambassador, you will lead and coach a team to deliver exceptional customer service and achieve business goals.
Main Responsibilities:
People Management:
- Team Leadership: Coach and support the team to deliver customer experience and business goals, ensuring a positive and productive work environment.
- Recruitment and Onboarding: Recruit, onboard, train, and support the team to deliver the customer experience and business goals.
- Store Planning and Leave Management: Ensure all store planning and annual leave is in line with business needs, minimizing disruptions to customer service and sales.
- Product Knowledge and Coaching: Coach the team on products, makeup application techniques, and selling techniques to deliver the KIKO customer experience.
Customer Experience / Business Management:
- Business Performance Monitoring: Monitor business KPIs, set follow-up action plans for the store as agreed with the Store Manager, and ensure alignment with business goals.
- Business Goal Delivery: Deliver business goals as defined with the Store Manager, prioritizing actions that have the most impact on customer experience, sales, and operational efficiency.
- Operational Excellence: Consistently monitor business KPIs, including LFL progression, conversion rate, average ticket, and stock loss, to drive business growth and improvement.
Procedures & Policies Execution:
- Compliance and Governance: Guarantee that stores are compliant with all KIKO standards and procedures, ensuring a consistent customer experience across all locations.
- Operational Procedures: Guarantee the execution of the promotional calendar, adherence to store procedures (KIKO STORE BOOK), and regular review of operational procedures to ensure compliance with corporate policies.
- Leadership and Accountability: Demonstrate leadership skills, effectively manage a team, and take ownership of store performance, ensuring accountability for business results.
Requirements:
- Leadership Experience: Minimum of 3 years of experience in a similar role within the retail industry, with a proven track record of achieving sales targets and driving business growth.
- Leadership Skills: Demonstrated leadership skills, ability to effectively manage a team, and excellent communication and interpersonal skills.
- Business Acumen: Strong organizational and time management abilities, ability to analyze sales data, and make informed decisions to drive business performance.
- Technical Skills: Proficiency in using point-of-sale (POS) systems and other retail software, with a passion for the beauty industry and familiarity with KIKO MILANO products.
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