Customer Service Representative

6 days ago


Bestwood Village, United Kingdom E Next Full time
About E.ON Next

We're a team of passionate individuals dedicated to creating a sustainable future, one little big step at a time. Our mission is to bring feel-good energy to our customers, and we're looking for talented individuals to join us on this journey.

Job Summary

We're seeking a highly motivated and customer-focused Energy Specialist to join our customer operations team. As an Energy Specialist, you'll be responsible for delivering exceptional customer experiences, owning the customer journey end-to-end, and consistently exceeding customer expectations.

Key Responsibilities
  • Provide exceptional customer service, resolving customer queries and issues in a timely and professional manner.
  • Own the customer experience, taking full responsibility for customer journeys and consistently delivering outstanding results.
  • Work collaboratively with the team to achieve business objectives, share knowledge, and support each other in delivering exceptional customer experiences.
  • Stay up-to-date with industry developments, best practices, and company policies to ensure continuous improvement and excellence in customer service.
What We Offer
  • A competitive salary of £24,195-£26,010 per annum, dependent on experience.
  • A generous pension scheme and access to a range of flexible benefits, including buying extra holidays, discounts on days out, meals, and retail vouchers.
  • A hybrid working approach, with the option to work from home and in our dedicated hub, typically 2-3 days a week.
  • Ongoing training and development opportunities to equip you with the skills and knowledge needed to excel in your role.
  • A supportive and inclusive work environment, where everyone is valued and empowered to make a difference.
Requirements
  • A passion for delivering exceptional customer experiences and a commitment to customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven problem-solving skills, with the ability to think on your feet and make informed decisions.
  • A flexible and adaptable approach, with the ability to work in a fast-paced environment and prioritize tasks effectively.
Why Join Us?

We're a company that values diversity, inclusion, and equality. We believe that everyone deserves a chance to succeed, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to make a difference. If you're passionate about delivering exceptional customer experiences and making a positive impact, we'd love to hear from you



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