Customer Service Representative

1 week ago


Onslow Village, United Kingdom UTILITY PEOPLE LTD Full time

Job Summary:

Utility People Ltd is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our business customers.

Key Responsibilities:

  • Manage customer portfolios from onboarding to completion, ensuring seamless transitions and high levels of customer satisfaction.
  • Set up customers on our internal CRM system, ensuring accurate and up-to-date information.
  • Prepare customers for tender, providing clear and concise information to ensure a smooth process.
  • Manage relationships with customers and suppliers, handling queries and resolving issues in a timely and professional manner.
  • Handle Change of Tenancy (COT) requests, resolving objections and terminations in a fair and transparent way.
  • Manage meter installations and removals, ensuring compliance with regulatory requirements.
  • Address MOP & DCDA-related cases, providing expert guidance and support to customers.

Requirements:

  • Minimum 3+ years of experience in the energy market, preferably working for a utility supplier, brokerage, or consultancy.
  • Strong understanding of utility market account management processes, including contract terms, COT procedures, MOPs, and DCDAs.
  • Excellent interpersonal, organizational, and time management skills, with a proven track record of delivering high-quality customer service.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.

What We Offer:

  • Hybrid-working arrangement, with the option to work from home or in our office in Guildford or Leamington Spa.
  • Competitive salary up to £28k, plus bonus.
  • 25 days' holiday per year, plus 1 additional day for every year of service.
  • Private healthcare and excellent progression opportunities.
  • Flexible working hours and company events/trips.


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