Specialist Customer Service

3 weeks ago


Milton Keynes Village, United Kingdom Quality Personnel Full time

We are recruiting for a lovely company in Fox Milne who are looking for a highly experience Customer Service professional to join their small but busy team.

You will be delivering a complete, precise and prompt service for sales and inter-company order processing by managing the entire process from order placement to delivery.

Tasks to include:

* Working directly with customers to take their orders via EDI, Service Cloud, customer portals and DPortal.

* Reviewing content of customer orders, verifying quotation and order, identifying variances and taking corrective actions to meet customer requirements.

* Entering orders in the system ensuring pre-determined lead and delivery times are met and optimising costs.

* Confirming orders in SAP after completion of availability checks and order processing by plant order management teams and communicating details with customers.

* Monitoring customers accounts receivables on open orders to reduce credit and overdue blocks, prevent delivery delays and informing Inside Sales colleagues promptly to take necessary action.

* Liaising with plant logistics, hauliers and port authorities to confirm collection bookings, vessel loading and customer deliveries.

* Maintaining stock reports

* Reviewing customer forecasts and placing of inter-company orders for stock based on current orders, stock levels and future requirements.

* Co-coordinating and conducting annual stock inventory audits at third party warehouse providers.

The ideal candidate will be people minded and a team player and you will have several years experience in an office based Sales Administration role.

SAP would be desirable but not essential.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running).

Please note due to volume of applications you will only be contacted if we are progressing your application



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