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Junior Application Support Specialist
2 months ago
Job Title: Junior Application Support Specialist
Job Summary:
We are seeking a highly motivated and detail-oriented Junior Application Support Specialist to join our team at REC SOLUTIONS LIMITED. As a Junior Application Support Specialist, you will be responsible for providing technical support to clients, troubleshooting software issues, and implementing and managing software applications.
Key Responsibilities:
- Provide technical support to clients by troubleshooting software issues and addressing client queries.
- Implement, configure, and manage both in-house and partner software applications.
- Implement, track, and check changes to client server software.
- Log and track client queries/incidents.
- Write and maintain knowledge base articles.
- Ensure standards and service level agreements (SLAs) are met.
- Regularly communicate with clients.
- Provide internal support to the team by collaborating with colleagues to troubleshoot both internal and client issues.
- Work in partnership with the Operations team to deliver new products and upgrades to clients.
- Escalate incidents to the Development team and ensure that clients are kept updated.
- Suggest continuous service improvements.
- Work with the team to ensure constant support desk cover as necessary.
Requirements:
- Excellent written and verbal communication skills.
- Ability to follow strict internal processes with a high degree of accuracy.
- Logical and detailed approach to problem solving.
- Strong technical mindset with an interest in software.
- Ability to absorb new information quickly.
- Strong inter-personal skills, ability to communicate with a diverse range of customers and colleagues with varying levels of technical understanding.
- Positive attitude and willingness/ability to see challenging tasks through to completion.
Desirable Qualifications:
- Experience or understanding of hardware, software, and Microsoft Windows Server and Linux operating systems and their maintenance.
- Previous experience in a client-facing role (preferably support).
- Bachelor's degree (or equivalent).
- Financial services background or experience (preferably in the FX markets).
- Understanding of ITIL (Service Management module).
