Client Support Administrator
4 weeks ago
Foodbuy Group stands as a premier food procurement organization within the UK, managing over £2 billion in expenditure. We unite a diverse array of foodservice and hospitality clients, facilitating their purchasing of food and related products.
Our dedicated team collaborates closely with clients, providing expert procurement services that save time and reduce costs, allowing them to concentrate on their core business objectives.
As a proud subsidiary of Compass Group UK & Ireland, our largest client, we engage directly with manufacturers and growers, sourcing from both renowned brands and local suppliers.
With a robust team of 200 procurement experts, our unmatched scale and exceptional data analysis capabilities distinguish us in the marketplace.
Role Overview:
The Client Administrator will offer administrative support to the Commercial Director, encompassing a variety of tasks such as managing Foodbuy Online, facilitating client communications, generating reports, coordinating marketing efforts, and organizing meetings with follow-up on minutes and actions.
Key Responsibilities:
- Engage with clients and suppliers to address any outstanding queries related to Foodbuy online, suppliers, or products.
- Assist in achieving client CSR objectives, including responding to inquiries, aiding in the creation of marketing materials, and reporting on key performance indicators.
- Collaborate with the Commercial Director to pinpoint and execute opportunities for managing costs of goods.
- Support the Commercial Director by documenting actions during meetings and ensuring timely communication with clients.
- Assist with the administration and updates of strategic initiatives and workstreams.
- Oversee monthly communication and reporting to clients.
- Identify potential areas for commercial enhancement in client purchasing and supply chain processes, analyzing data sets and communicating product changes to clients.
- Manage various ad hoc projects as needed.
- Maintain effective working relationships with relevant teams, including the Customer Experience Team and Supply Chain.
Experience Required:
- Experience in business administration support.
- Proficient IT skills with a quick learning ability for new systems.
- Strong organizational and time management capabilities.
- Team-oriented and adaptable.
- Confident with a proactive attitude.
- Excellent written and verbal communication skills.
- High literacy standards with meticulous attention to detail.
- Self-motivated and initiative-driven.
- Comfortable in a fast-paced, deadline-oriented environment.
- Able to manage multiple tasks effectively.
- Persistent and resilient.
- Ability to analyze and interpret data to support decision-making.
- Adept at influencing and engaging with senior stakeholders.
- Advanced proficiency in Microsoft Office, particularly Excel.
- Ambitious, enthusiastic, and passionate about the role.
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